Administrative Support Officer

Current Jobs; Lane Cove; On-site; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Accrued days off

Fitness Passport

Learning & development opportunities

Job summary

NSW National Parks and Wildlife Service seeks an Administration Support Officer (Clerk 3-4) in Lane Cove National Park. This ongoing, full-time role supports frontline staff and delivers high-quality administrative, financial and business services to the North Western Sydney Area.

You will work with the Area Manager to ensure efficient day-to-day operations, coordinating meetings, coordinating documents and maintaining accurate records, while providing exceptional customer service to visitors

Qualifications

• Proven administration and business support experience across office, records, correspondence and team coordination.
• Strong organisation and time management skills with multiple priorities and deadlines.
• Excellent communication skills for clear correspondence and engagement with staff and stakeholders.
• Customer service focus delivering helpful and responsive support.
• Strong attention to detail in records, reports and databases.
• Financial management knowledge including budgeting principles and system reporting.
• Proficiency with Microsoft 365, records management and financial administration systems.
• People management and ability to coach and develop team members.

Responsibilities

• Deliver excellent customer service to visitors, stakeholders and staff.
• Provide support across financial, procurement, HR and recruitment processes.
• Monitor budgets, process financial transactions and assist with reporting.
• Maintain records, databases and office systems for accuracy and accessibility.
• Manage fleet administration, logistics and resource coordination for operational activities.
• Deliver professional, responsive service to staff, visitors and stakeholders.
• Coordinate meetings, events, travel and related documentation.
• Prepare correspondence, reports, briefing notes, agendas and minutes.
• Track actions and ensure deadlines are met and priorities progressed.

Skills

Administration experience

Organisational skills

Communication skills

Customer service

Attention to detail

Financial management

Technology and systems

People management

Positive attitude

Tools

MyWorkZone

SAP Concur

Content Manager

FCM Travel

PageUp

Microsoft 365

Job description

Do you want your work to make a difference for NSW?

Working to protect the state’s environment and heritage.

• Administrative Support Officer (Clerk 3-4)
• Ongoing, full time (35 hours per week) role available in Lane Cove National Park
• Package includes salary relative to experience, ranging from $87,199 to $95,482 pa, plus employer's contribution to superannuation

The National Parks and Wildlife Service has an exciting opportunity for a highly organised and customer-focused Administration Support Officer to join the North Western Sydney Area team.

This is a key role providing high-quality customer service and supporting frontline staff who work to protect and manage some of NSW's most valued natural and cultural assets. If you thrive in a fast-paced environment, enjoy variety in your work, and take pride in keeping operations running smoothly, we'd love to hear from you.

As the Administration Support Officer for North Western Sydney Area, you will work closely with the Area Manager and leadership team to provide high-quality administrative, financial and business support and play a key role in ensuring the efficient day-to-day operation of the Area.

Key responsibilities include:

• Deliver excellent customer service to visitors, stakeholders and staff.
• Providing support across financial, procurement, human resource and recruitment processes in accordance with relevant policies and procedures.
• Monitoring budgets, processing financial transactions and assisting with financial reporting and analysis.
• Maintaining records, databases and office systems to ensure information is accurate, accessible and compliant.
• Managing fleet administration, logistics and resource coordination for operational activities, including planned and wildfire operations.
• Delivering professional and responsive customer service to staff, visitors and stakeholders.
• Coordinating meetings, events, travel, accommodation and associated documentation.
• Preparing correspondence, reports, briefing notes, agendas, minutes and other business documents.
• Tracking actions, managing deadlines and ensuring key business priorities are progressed in a timely manner.

• Assistduring operational incidents, including emergency response activities whenrequired.

This role relies on strong business systems capability and will utilise a range of corporate platforms, including MyWorkZone, SAP Concur, Content Manager, FCM Travel, PageUp, and the Microsoft 365 suite.

About You

We'relooking for peoplewho have:

• Proven administration and business support experience– providing reliable support across office, records,correspondence, shared mailbox management and team coordination tasks.
• Strong organisation and time management skills – managing multiple priorities, deadlines, meetings,travel and documentation.
• Excellent communication skills– preparing clear correspondence, coordinating withothersand engaging confidently with staff,visitors and stakeholders.
• A customer service approach– delivering helpful,professional and responsive support to internal and external customers.
• Strong attention to detail–maintainingaccuraterecords, reports,databases and business systems.
• Financial management skills – understand financial and budgeting principles, system reporting and analysis.
• Technology and systemsskills– confidentlyusing Microsoft 365, recordsmanagementand financial administration systems.
• People management skills – engaging, motivating and developing team members to build capability and support their potential.
• A positive attitude, willingness to learn and flexibility- to support a diverse range of business and operational activities while maintaining integrity and confidentiality.

You'llthrive in this role if you enjoy being the person others rely on—keeping operations organised, solving problems, building positiverelationshipsand contributing to meaningful work that supports the conservation and management of NSW's natural and cultural heritage.

Who we are

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.

DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

What we can offer you

NSW National Parks and Wildlife Service is a great place to expand your career and grow your skills and knowledge.

• Accrued days off in addition to Annual Leave
• Corporate wellbeing programs, including the Fitness Passport
• Learning and development opportunities, including in-house training.

What we do

About NSW National Parks & Wildlife Service

Visit a park

Greater Sydney Branch Overview

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.

Looking for more information or assistance in applying?

• Our commitment to a diverse and inclusive workplace.
• How we encourage and support people with disability
• Information and adjustments for individual needs for the recruitment process and the workplace.

If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing [e-mail] or contacting Naz Keya via [e-mail] (please mention reference number 551956).

If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team at [e-mail] for a yarn.

Find us on Facebook, Instagram, X (Twitter), YouTube and LinkedIn.

Advertised: 10 Sep 2026 AUS Eastern Standard Time
Applications close: 27 Sep 2026 AUS Eastern Standard Time