Administrative Officer — Lab & Client Services

ALS; Stafford; On-site; AUD 55,000 - 75,000; Full time

Job summary

ALS in Stafford is seeking an Administration Officer to provide essential support across Client Services, Project Management, Accounts and Laboratory teams. You will ensure data accuracy, smooth workflows and strong client service.

The role requires high organisation, attention to detail and the ability to manage multiple tasks in a fast-paced environment. Solutions-focused, proactive communication is essential, with a willingness to learn and grow with ALS.

Qualifications

• Experience in administration, customer service, or operational support roles.
• Strong computer literacy, including Microsoft Office (Excel, Word)
• Excellent written and verbal communication skills
• High attention to detail and strong organisational skills
• Ability to work independently and as part of a team
• Adaptability to changing priorities in a fast-paced environment
• A positive, ‘can do’ attitude with a willingness to learn
• Experience in a laboratory or technical environment (desirable)
• The right to work in Australia.

Responsibilities

• Provide administrative support to Client Services, Project Management, Accounts Department and Laboratory teams.
• Manage incoming communications (phone and email) and direct enquiries appropriately.
• Enter, maintain and validate financial and laboratory data within Laboratory Information Management Systems (LIMS).
• Perform invoice auditing, EOM reconciliation and client claim processing.
• Support coordination of internal workflows and communication between teams.
• Assist with general office administration, stationery and clerical tasks.
• Provide support to sample receipt and bottle dispatch as required.

Skills

Administration

Customer service

Data entry

Communication

Multitasking

Tools

MS Office

Job description

ALS in Stafford is seeking an Administration Officer to provide essential support across Client Services, Project Management, Accounts and Laboratory teams. You will ensure data accuracy, smooth workflows and strong client service.

The role requires high organisation, attention to detail and the ability to manage multiple tasks in a fast-paced environment. Solutions-focused, proactive communication is essential, with a willingness to learn and grow with ALS.