Administration & Workforce Coordinator

Pioneer Nursing Services Pty Ltd; Mackay Regional; On-site; AUD 42,000 - 52,000; Part time

Job summary

Pioneer Nursing Services Pty Ltd in Mackay, Queensland, is seeking a casual Administration & Workforce Coordinator to deliver administrative, rostering and recruitment support across community nursing, aged care and disability services.

You will manage records, onboarding, compliance docs (NDIS checks, police checks, driver licences), coordinate rosters, answer queries, and deliver professional customer service to clients, families and staff.

Qualifications

• Excellent communication skills.
• Strong organisational skills.
• High level computer literacy.
• Current Driver Licence.
• National Police Check.
• NDIS Worker Screening Clearance.

Responsibilities

• Answer incoming telephone calls and emails and respond to enquiries.
• Maintain confidential electronic and paper records and prepare documentation.
• Assist with daily roster adjustments and workforce coordination, including shifts and leave.
• Coordinate recruitment activities and onboarding of new employees.
• Liaise with referral agencies and clients to ensure smooth operation and compliance.

Skills

Communication

Organisation

Time management

Customer service

MS Office

Tools

VisualCare

Microsoft Excel

Job description

Pioneer Nursing Services Pty Ltd – Mackay QLD

Position Title: Administration & Workforce Coordinator

Reports To: Care Manager / Director

Employment Status: Casual (38 hours per week)

Position Description

The Administration & Workforce Coordinator provides administrative and operational support to ensure the efficient delivery of community nursing, aged care and disability services. The role is responsible for delivering exceptional customer service, supporting workforce coordination, assisting with recruitment and onboarding, maintaining compliance records and ensuring the smooth day-to-day operation of Pioneer Nursing Services.

Key Responsibilities

Administration

• Answer incoming telephone calls and emails.
• Respond to enquiries from clients, families and staff.
• Redirect enquiries to the appropriate team member.
• Maintain confidential electronic and paper records.
• Prepare correspondence and documentation.
• General office administration.

Workforce Coordination

• Assist with filling emergent leave.
• Assist with daily roster adjustments.
• Contact employees regarding shift availability.
• Escalate workforce shortages.
• Support efficient roster management.

Recruitment

• Coordinate recruitment activities.
• Schedule interviews.
• Complete reference checks.
• Prepare employment documentation.
• Coordinate onboarding of new employees.

Client Administration

• Assist with onboarding new clients.
• Prepare commencement documentation.
• Liaise with referral agencies and stakeholders.

Compliance

• Maintain records for NDIS Worker Screening, Police Checks, Driver Licence verification, CPR and First Aid, mandatory training and professional registrations.
• Liaise with external organisations to obtain compliance documentation.

Customer Service

• Deliver professional and responsive customer service to clients, families, employees, government agencies, contractors and allied health professionals.

Essential Requirements

• Excellent communication skills.
• Strong organisational skills.
• High level computer literacy.
• Ability to prioritise competing demands.
• Professional presentation.
• Current Driver Licence.
• National Police Check.
• NDIS Worker Screening Clearance.

Desirable

• Experience within Community Nursing, Disability or Aged Care.
• Experience using rostering software.
• Experience using VisualCare or similar client management systems.

Core Values

• Integrity
• Respect
• Compassion
• Accountability
• Professionalism
• Teamwork
• Continuous Improvement