Administration Traineeship - Customer Service, Records & Governance

Ability Advocates Pty Ltd; Sydney; On-site; AUD 30,000 - 50,000; Full time

Job summary

A leading advocacy organization in New South Wales is offering a paid Administration Traineeship focused on Customer Service, Records, and Governance. This position is part of an Inclusive Traineeship Program designed for individuals with disabilities, providing structured support and training. The role involves interacting with customers and managing records, making it suitable for those who enjoy helping others and problem-solving in a supportive environment.

Qualifications

• Interacting with customers and internal stakeholders.
• Comfortable learning scripted responses.
• Ability to manage documents and records.

Responsibilities

• Respond to enquiries via phone, email, or in person.
• Manage documents and records efficiently.
• Track requests and correspondence accurately.

Skills

Communication skills

Problem-solving

Job description

Administration Traineeship - Customer Service, Records & Governance

Job Openings Administration Traineeship - Customer Service, Records & Governance

About the job Administration Traineeship - Customer Service, Records & Governance

Ability Advocates Australia is partnering with Inner West Council to recruit Administration Trainees within Customer Service, Records or Governance teams as part of the Inclusive Traineeship Program 2026.

This is a paid traineeship for people with disability who would like to build confidence in communication focused office roles, with structured support.

About the Inclusive Traineeship Program

The program combines:

• Formal training
• Supported onboarding
• Ongoing professional support

About This Role – Customer & Governance Services

These roles involve interaction with customers or internal stakeholders, supported by:

• Clear scripts and procedures
• Team supervision

The environment may be busy at times but is well structured.

Key Responsibilities

Depending on the team, you may:

• Respond to enquiries (phone, email or in person)
• Manage documents and records
• Track requests and correspondence
• Update systems accurately
• Escalate complex matters appropriately

This Role May Suit You If You:

• Like helping people or problem solving
• Want to build communication confidence
• Are comfortable learning scripted responses
• Prefer having clear guidance and support