Inclusive Admin Trainee: Customer Service & Records

Ability Advocates Pty Ltd; Sydney; On-site; AUD 42,000 - 54,000; Full time

Job summary

Ability Advocates Australia in partnership with Inner West Council is offering an Administration Trainee role in Customer Service & Records as part of the Inclusive Traineeship Program 2026. This paid traineeship is for people with disability who want to build confidence in communication focused office roles, with structured support.

As a trainee you will be exposed to customer interactions, document and records management, and system updates, with clear scripts, processes and supervision to

Qualifications

• These roles involve interaction with customers or internal stakeholders, supported by: Clear scripts and procedures
• Team supervision

Responsibilities

• Respond to enquiries (phone, email or in person)
• Manage documents and records
• Track requests and correspondence
• Update systems accurately
• Escalate complex matters appropriately

Job description

Administration Trainee - Customer Service & Records (Inclusive Traineeship)

Petersham, NSW, Australia Inner West Council

Job Openings Administration Trainee - Customer Service & Records (Inclusive Traineeship)

About the job Administration Trainee - Customer Service & Records (Inclusive Traineeship)

Ability Advocates Australia is partnering with Inner West Council to recruit Administration Trainees within Customer Service, Records or Governance teams as part of the Inclusive Traineeship Program 2026.

This is a paid traineeship for people with disability who would like to build confidence in communication focused office roles, with structured support.

About the Inclusive Traineeship Program

The program combines:

• Formal training
• Supported onboarding
• Ongoing professional support

About This Role – Customer & Governance Services

These roles involve interaction with customers or internal stakeholders, supported by:

• Clear scripts and procedures
• Team supervision

The environment may be busy at times but is well structured.

Key Responsibilities

Depending on the team, you may:

• Respond to enquiries (phone, email or in person)
• Manage documents and records
• Track requests and correspondence
• Update systems accurately
• Escalate complex matters appropriately

This Role May Suit You If You:

• Like helping people or problem solving
• Want to build communication confidence
• Are comfortable learning scripted responses
• Prefer having clear guidance and support