Administration Team Leader - Bookings

Nexus Hospitals Group; Gold Coast City; Hybrid; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Better rosters

Annual leave

Christmas break

Gym discounts

Healthcare discounts

Novated leasing

Referral bonus

Job summary

Nexus Hospitals is seeking an experienced Administration Team Leader – Bookings to join our Pacific Private Hospital network. This full-time maternity-leave relief role runs from November 2026 to September 2027, focused on coordinating theatre bookings and delivering an exceptional patient experience.

You will lead the bookings team, ensure accurate operating lists, and work with health funds while maintaining high accuracy and proactive risk management.

Qualifications

• Proven experience in team leadership and stakeholder management.
• Experience using Patient Administration Software, preferably FYDO.
• Strong IT skills, including proficiency across the Microsoft Office suite.
• Knowledge of health fund contracting and the Australian private healthcare system.
• Sound knowledge of medical terminology.
• Excellent organisational skills and the ability to manage competing priorities while maintaining a high level of accuracy.
• A genuine passion for delivering exceptional customer service within a healthcare environment.

Responsibilities

• Manage theatre bookings: ensuring operating lists are accurate and distributed timely.
• Support administrative performance: ensure documentation and patient quotes are recorded; liaise with health funds and complete checks.
• Build strong stakeholder relationships with Visiting Medical Officers, staff, patients and colleagues.
• Deliver exceptional patient and visitor service as a welcoming first contact.
• Lead, mentor and educate the team.

Skills

Team leadership

Stakeholder management

Medical terminology

Customer service

IT literacy

Tools

FYDO

Patient Administration Software

Microsoft Office

Job description

The best possiblecare.

The best possible you.

At Nexus Hospitals, we believe every patient deserves the quality and comfort of world-class care, right in their own community. We also believe that every team member deserves a life that keeps them at their best.

With a proud, growing network of 21 specialist hospitals across Australia, we offer the scale, stability and impact of a national healthcare leader, but with the tight-knit heart of a local team. By focusing on elective, day and short-stay surgeries, we provide our teams with a healthier work rhythm, so you can build a career you'll be proud of without sacrificing what matters most to you.

Join us and discover a workplace built for humans - where world-class care meets a world-class life.

About our hospital:

Pacific Private Hospital specialises in elective surgery across:

• Orthopaedics
• Ophthalmology
• Plastic Surgery
• Mohs Surgery
• Oral & Maxillofacial Surgery
• General Surgery
• Gastroenterology & Hepatology

Our facility features 7 operating theatres and 8 inpatient beds.

Following a recent expansion, our newly developed hospital provides a state-of-the-art environment designed to combine the capabilities of a conventional hospital with the efficiency and personalised experience of a day surgery facility.

Your opportunity:

We are seeking an experienced and motivated Administration Team Leader – Bookings to join our team.

This is a Full-time fixed term Maternity Leave relief position with potential for ongoing employment - November 2026 - September 2027

As a key member of our hospital, you will play an important role in ensuring the smooth coordination of theatre bookings and supporting an exceptional experience for patients, medical practitioners and our wider team.

This is a hands‑on leadership role where your organisational skills, attention to detail and ability to build strong relationships will make a genuine difference every day.

With respect and collaboration, you will:

• Manage theatre bookings: ensuring operating lists are accurate, complete and distributed within required timeframes.
• Support administrative performance: Ensure documentation is accurately recorded and patient quotes are recorded and within timeframes. Liaise with health funds and complete checks
• Build strong stakeholder relationships: Develop positive working relationships with Visiting Medical Officers, practice staff, patients, colleagues and other key stakeholders.
• Deliver exceptional patient and visitor service, acting as a welcoming first point of contact and helping create a consistently positive patient experience.
• Lead, mentor and educate: Provide guidance, coaching and leadership to the team.
• Keep patient safety central: Maintain clear communication with the team and respond proactively to risks, changes or concerns.
• Champion continuous improvement, contributing to a culture of safety, quality, efficiency and genuinely patient‑centred care.

Who we’re looking for:

You are a compassionate and dedicated professional who pairs administrative excellence with a genuinely warm, patient‑first approach. You thrive in a collaborative, down‑to‑earth environment and take real pride in the high standard of care you provide.

To succeed in this role, you will have:

• Proven experience in team leadership and stakeholder management.
• Experience using Patient Administration Software, preferably FYDO.
• Strong IT skills, including proficiency across the Microsoft Office suite.
• Knowledge of health fund contracting and the Australian private healthcare system.
• Sound knowledge of medical terminology.
• Excellent organisational skills and the ability to manage competing priorities while maintaining a high level of accuracy.
• A genuine passion for delivering exceptional customer service within a healthcare environment.

We'd love it if you also had:

• Experience in our hospital's specialties
• Experience in a fast‑paced day / short stay hospital environment

Why Nexus?

We know that to give your best to our patients, you need a workplace that truly backs you. We've built an environment where you are recognised as a whole person - never just a number or a name on a roster.

At Nexus, healthcare is always personal. With us, you'll:

• Bring world‑class care home to your community: Help us provide a level of care you'd trust for yourself and your family. The kind you can truly be proud of.
• Join a team that has your back and keeps you strong: Our teams are high performing but incredibly down to earth. Here, people know your name, treat you warmly and are genuinely keen to connect.
• Seize the growth that's yours for the taking: Don't wait for permission to move forward - just ask! Every day, you'll find new ways to step up and shape the career you want.
• Get the support you need for the life you want: We respect your time as much as your dedication and expertise. You'll enjoy a predictable schedule with the time you need to rest and recharge.

You'll also enjoy a range of other benefits, including:

• Better rosters: Predictable schedules with minimal to no weekend shifts, giving you the freedom to plan your life.
• Time to recharge: 4 weeks of annual leave to rest and reset.
• The ultimate Christmas break: Up to 3 weeks off over the festive season during our extended hospital closure.
• Health & wellbeing: Gym discounts via Fitness Passport and free, confidential counselling through our EAP
• Healthcare discounts: Substantial savings on surgical procedures at Nexus facilities for you and your family
• Everyday savings: Exclusive online rewards and discounts across major national retailers.
• Referral bonus: Earn a cash bonus when you introduce great talent to our growing network.
• Novated leasing option: Plus discounts on travel and transport.

Learn more about what it's like to work at Nexus Hospitals by visiting our careers page.

Nexus Hospitals is an equal opportunity employer, committed to diversity, equity and social inclusion. We welcome applications from people of all backgrounds, and strive to provide a recruitment experience that's fair, inclusive and accessible.

Pre‑employment screening:

Please note, this position requires pre‑employment screening including:

• A recent criminal history check
• Confirmation of Australian working rights
• A Working With Children or Vulnerable People check, in line with the requirements of the relevant state or territory
• Evidence of immunisation (immunisation and vaccination requirements are aligned with the relevant health standards in each state)