Day Surgery Administration Manager

Nexus Hospitals; Perth; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Better rosters

Time to recharge

Christmas break

Health & wellbeing

Healthcare discounts

Referral bonus

Novated leasing option

Job summary

Nexus Hospitals is seeking an Administration Manager to lead the heartbeat of our team, ensuring smooth facility operations and patient-centred care. You will drive quality, safety, and efficiency while mentoring staff and managing relationships with medical officers and stakeholders.

The role emphasizes collaborative leadership in a fast-paced day/surgery environment, with focus on visitor relationships, rostering, and financial oversight. A healthcare background is essential.

Qualifications

• Strong stakeholder management and team leadership experience.
• Knowledge of health fund contracting and the Australian Private Health System.
• Proficiency in Patient Administration Software (preferably FYDO/ SimDay).
• Sound knowledge of medical terminology.
• Commercial acumen with strong problem-solving and conflict resolution skills.
• Ability to manage competing priorities with high attention to detail.
• Passion for providing exceptional customer service in a healthcare setting.

Responsibilities

• Drive quality and safety improvement: Support the GM/DON with quality and safety activities, helping embed continuous improvement, evidence-based and safe practice and excellence across the hospital.
• Support operational performance and efficiency: Assist and oversee with the GM/ DON, financial management, resources, rostering, procurement, administration, quality and safety activities.
• Lead, mentor and educate: Provide guidance, coaching and leadership to the team.
• Keep patient safety central: Maintain clear communication with the team and respond proactively to risks, changes or concerns.
• Build strong stakeholder relationships: Develop positive working relationships with Visiting Medical Officers, patients, colleagues and other key stakeholders.
• Champion patient-centred care: Help create a culture of excellence where patients receive consistent, compassionate care throughout their journey.

Skills

Stakeholder management

Team leadership

Health fund contracting

Patient Administration Software

Medical terminology

Commercial acumen

Prioritization

Customer service in healthcare

Tools

FYDO/ SimDay

Job description

At Nexus Hospitals, we believe every patient deserves the quality and comfort of world-class care, right in their own community. We also believe that every team member deserves a life that keeps them at their best.

With a proud, growing network of 21 specialist hospitals across Australia, we offer the scale, stability and impact of a national healthcare leader, but with the tight-knit heart of a local team. By focusing on elective, day and short-stay surgeries, we provide our teams with a healthier work rhythm, so you can build a career you'll be proud of without sacrificing what matters most to you.

Join us and discover a workplace built for humans - where world-class care meets a world-class life.

About our hospital:

Southbank Day Surgery in beautiful South Perth, is a busy and fast paced day surgery known for it's great clinical outcomes and patient service.

In our 6 Theatres and 3 procedure rooms, we specialise in Dental and Oral/ Maxillofacial, Dermatology/ Moh's, Plastics, IVF and Ophthalmology.

Your opportunity:

As an Administration Manager, you are the heartbeat of our team, bringing our mission of the best possible care to life. You’ll support the smooth running of our facility by driving clinical excellence and patient safety at every stage of their journey. Through close collaboration with our multidisciplinary team, you’ll ensure outcomes that are positive, reliable and centred on the person in front of you.

With respect and collaboration, you will:

• Drive quality and safety improvement: Support the GM/DON with quality and safety activities, helping embed continuous improvement, evidence-based and safe practice and excellence across the hospital.
• Support operational performance and efficiency: Assist and oversee with the GM/ DON, financial management, resources, rostering, procurement, administration, quality and safety activities.
• Lead, mentor and educate: Provide guidance, coaching and leadership to the team.
• Keep patient safety central: Maintain clear communication with the team and respond proactively to risks, changes or concerns.
• Build strong stakeholder relationships: Develop positive working relationships with Visiting Medical Officers, patients, colleagues and other key stakeholders.
• Champion patient-centred care: Help create a culture of excellence where patients receive consistent, compassionate care throughout their journey.

Who we’re looking for:

You are a compassionate and dedicated professional who pairs clinical excellence with a genuinely warm, patient-first approach. You thrive in a collaborative, down-to-earth environment and take real pride in the high standard of care you provide.

To succeed in this role, you will have:

• Strong stakeholder management and team leadership experience
• Knowledge of health fund contracting and the Australian Private Health System
• Proficiency in Patient Administration Software (preferably FYDO/ SimDay)
• Sound knowledge of medical terminology
• Commercial acumen with strong problem-solving and conflict resolution skills
• Ability to manage competing priorities with high attention to detail
• Passion for providing exceptional customer service in a healthcare setting

We'd love it if you also had:

• Experience in our hospital's specialties
• Experience in a fast-paced day / short stay hospital environment

Why Nexus?

We know that to give your best to our patients, you need a workplace that truly backs you. We've built an environment where you are recognised as a whole person - never just a number or a name on a roster.

At Nexus, healthcare is always personal. With us, you'll:

• Bring world-class care home to your community: Help us provide a level of care you'd trust for yourself and your family. The kind you can truly be proud of.
• Join a team that has your back and keeps you strong: Our teams are high performing but incredibly down to earth. Here, people know your name, treat you warmly and are genuinely keen to connect.
• Seize the growth that’s yours for the taking: Don't wait for permission to move forward - just ask! Every day, you'll find new ways to step up and shape the career you want.
• Get the support you need for the life you want: We respect your time as much as your dedication and expertise. You'll enjoy a predictable schedule with the time you need to rest and recharge.

You’ll also enjoy a range of other benefits, including:

• Better rosters: Predictable schedules with minimal to no weekend shifts, giving you the freedom to plan your life.
• Time to recharge: 4 weeks of annual leave to rest and reset.
• The ultimate Christmas break: Up to 3 weeks off over the festive season during our extended hospital closure.
• Health & wellbeing: Gym discounts via Fitness Passport and free, confidential counselling through our EAP
• Healthcare discounts: Substantial savings on surgical procedures at Nexus facilities for you and your family
• Everyday savings: Exclusive online rewards and discounts across major national retailers.
• Referral bonus: Earn a cash bonus when you introduce great talent to our growing network.
• Novated leasing option: Plus discounts on travel and transport.

Learn more about what it's like to work at Nexus Hospitals by visiting our careers page.

Are you ready for the best of both worlds?

Nexus Hospitals is an equal opportunity employer, committed to diversity, equity and social inclusion. We welcome applications from people of all backgrounds, and strive to provide a recruitment experience that's fair, inclusive and accessible.

Pre-employment screening:

Please note, this position requires pre-employment screening including:

• A recent criminal history check
• Confirmation of Australian working rights
• A Working With Children or Vulnerable People check, in line with the requirements of the relevant state or territory
• Evidence of immunisation (immunisation and vaccination requirements are aligned with the relevant health standards in each state)