Administration Support Officer - General

The-Geo-Group-Australia; Melbourne; On-site; AUD 62,000 - 67,000; Full time

Benefits offered by this job

Competitive salary and free parking

Employee Assistance Program

Staff gym

Subsidised meals

Fitness Passport for wellbeing

Discounted Private Health Insurance

Job summary

GEO Group Australia is seeking an Administration Support Officer - General at Ravenhall Correctional Centre in Victoria. You will provide essential administrative support across prisoner property, reception and discharge, court documentation and record management, ensuring services are delivered accurately and professionally.

This full-time role offers hands-on training, a competitive salary of AU$62,000–AU$67,000 plus super, and a range of benefits.

Qualifications

• Certificate III/IV in Business Administration or willingness to undertake training.
• Experience in computerised work environments and handling confidential information.
• Exposure to a regulated, secure, or customer-facing environment is desirable.

Responsibilities

• Provide clerical and administrative support across reception, prisoner property and records.
• Collect and ensure accuracy of data and prepare reports as required.
• Maintain filing systems and coordinate meetings and minutes.
• Answer phone enquiries and assist senior management with diaries and appointments.
• Support various centre functions during relief coverage as needed.

Skills

Clerical duties

Data collection

Records management

Report preparation

Prioritisation

Communication skills

Attention to detail

Education

Certificate III/IV in Business Administration

Job description

Administration Support Officer - General

Location: Ravenhall, Victoria

Support Safer Communities in a purposeful, professional and team-focused Correctional environment

Hands-on training and development opportunities.

Full Time Opportunity. Multiple Positions Available.

Salary $62,000 to $67,000 plus Superannuation (salary based on experience)

About The Opportunity

As the Administration Support Officer - General you will provide essential administrative support across prisoner property, reception and discharge, telephone enquiries, court documentation and record management, helping ensure services are delivered accurately, professionally and in line with operational requirements.

Your Key Impact Areas

• Perform clerical duties and provide administrative support as directed by the relevant Senior Manager.
• Collect and ensure accuracy of data.
• Maintain appropriate records.
• Collate and disseminate information.
• Prepare Reports as requested.
• Maintain filing and information retrieval systems.
• Attend meetings and take and distribute minutes conducted by the relevant Senior Manager.
• Maintain office systems.
• Answer and respond to or redirect telephone enquiries as required.
• Maintain up-to-date diary and organise meetings and appointments and other ancillary services for the relevant Senior Manager.
• Provide relief for ASO positions within the Centre including but not limited to Human Resources (Administration support), Finance & Administration (Switchboard, Accounts Payable, Accounts Receivable, Mail), Operations (Visits, Records, Prisoner Property, Prisoner Money), Programs, Industries, Vocational Services, Programs and Rehabilitation & Reintegration services.
• Understand and advise staff in relation to Ravenhall Operating Manual and GEO policies and procedures.
• Any other responsibilities/duties as required.

Ravenhall Correctional Centre is a national leader in rehabilitation, offering an integrated service system that spans in-custody treatment through to post-release support. With diverse prisoner profiles, specialist units, and strong partnerships with respected sector organisations, the work is both challenging and deeply meaningful.

Working in this role means playing a central part in GEO’s mission to help people turn their lives around and supporting the teams who deliver that impact every day.

Please note: This role is based within correctional settings and will involve direct engagement with prisoners. A security clearance is required.

Flexible availability is essential, including the ability to work weekdays, weekends, public holidays, and rotating shifts (if required.)

Experience in a computerised work environment/multi-discipline, team structure.

• Ability to set priorities and meet deadlines.
• Effective oral and written communication skills.
• Demonstrated ability to perform work at a high degree of accuracy and confidentiality.
• Relevant qualification (e.g. Certificate III/IV in Business Administration) or willingness to undertake further training.
• Exposure to a regulated, secure, or customer-facing environment

The Rewards: Investing in Your Career and Wellbeing

Joining GEO means being part of a team committed to professional excellence and making a real difference. We offer a compelling range of benefits:

• Competitive salary and free parking
• Employee Assistance Program
• Staff gym
• Subsidised meals
• Fitness Passport to promote wellbeing. Discounted gym and pool access for members and their families to over 1500 fitness facilities across Australia.
• Discounted Private Health Insurance (Medibank Private)

Ready to step in and be the organised force behind this unique role, blending on the ground coordination and administration

Pre-employment checks

• In-person or virtual interview
• Reference checks
• Fit2Work and National Police Certificate
• Pre-employment medical and fitness assessment

Please note that clearance processes can take 6-8 weeks.

For more information, contact:

[e-mail]

Applications close at 11:59pm, Friday 30th October 2026

Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply.

We are always looking for people to join our company who share the values that we stand for:

INTEGRITY RESPECT ACCOUNTABLE AGILE INNOVATIVE