Administration Support Officer Team Leader

The GEO Group Australia; City of Melbourne; On-site; AUD 95,000 - 120,000; Full time

Benefits offered by this job

Flexible working arrangements

Professional development sponsorship

Free parking

Employee Assistance Program

Staff gym

Subsidised meals

Discounted Private Health Insurance

Job summary

The GEO Group Australia is seeking an Administration Support Officer Team Leader at Ravenhall Correctional Centre to lead a busy administrative team delivering core rehabilitation and reintegration services. You will oversee workloads, ensure data quality and maintain confidentiality while partnering with clinicians, case managers and external providers for coordinated care.

Join a role that supports professional growth, operational planning and continuous improvement in a dynamic correctional

Qualifications

• :

Responsibilities

• Lead and supervise the Administrative Support team, allocating workloads and supporting staff performance and wellbeing.
• Coordinate and prioritise administrative services across Rehabilitation and Reintegration to ensure timely delivery.
• Monitor quality, accuracy and confidentiality of administrative processes and records.
• Act as escalation point for complex administrative matters and manage operational risks.
• Coordinate resources, leave coverage and changing priorities to maintain continuity of service.
• Support reporting and performance monitoring by collecting and analysing data.
• Build relationships with managers, clinicians and external providers to enable coordinated service delivery.
• Drive process improvements to systems, workflows and templates.
• Oversee procurement and resource allocation in line with delegations.
• Support operational planning and advise on team capacity and risks.
• Promote professional, collaborative culture and maintain staff confidentiality.
• Undertake other duties as directed by the Manager.

Skills

Team leadership

Communication

Organisational skills

Confidentiality

Multidisciplinary teamwork

Stakeholder engagement

Tools

Microsoft Office

Job description

Lead a High-Performing Administration Team Supporting Rehabilitation and Positive Change.

Shape Efficient Services, Support Great Teams and Help Change Lives.

At Ravenhall Correctional Centre, Rehabilitation and Reintegration Services is creating exciting new opportunities for people who want their work to make a real difference.

Our redesigned services brings specialist expertise closer to the frontline, strengthens support from custody to community and creates clearer pathways for professional growth. It is more connected, more responsive and built to achieve stronger outcomes for people with diverse and complex needs.

Bring your expertise, ideas and commitment to change. Join a collaborative evidence-based team shaping the future of rehabilitation and reintegration at Ravenhall Correctional Centre where your work changes lives, strengthens communities and makes a difference every single day.

About The GEO Group Australia

We are the country's leading provider of outsourced correctional services, operating in VIC. GEO aims to deliver better corrections and create safer communities. We focus on providing a continuum of care and integration of services to make a real difference in the lives of people we work with. Our company is defined by us always acting with Integrity, showing everyone Respect without fail, being Accountable at all times, always being Agile and continuously looking for opportunities to be Innovative. For more information about our organisation visit our website www.geogroup.com.au

To view our videos, including the type of individuals we seek to join our business, click here.

About Ravenhall Correctional Centre

Ravenhall is a 1,300-bed medium-security prison for adult sentenced and remand men. Its contemporary campus-style design reflects four accommodation communities with varying profiles. Community accommodation is complemented by a further 75-bed Forensic Mental Health Unit, a 25-bed unit for prisoners with significant challenging behaviours, and a 25-bed Mission Unit designed to respond intensively and therapeutically to current community issues.

In recognition of the importance of the Continuum of Care, Ravenhall extends its presence into the community by providing ex-prisoners with access to post-release support at GEO's Community Reintegration Centre.

Ravenhall's emphasis on offender rehabilitation and reintegration is supported by a significantly resourced team of clinicians who work in partnership with a number of Victoria’s most respected organisations, including Forensicare, YMCA and Kangan Institute. Working collaboratively, Ravenhall seeks to bring about lasting positive change in the lives of prisoners before and after release, with the ultimate aim of reducing reoffending.

To learn more about Ravenhall Correctional Centre, click here.

About The Opportunity

The Administration Support Officer Team Leader provides day-to-day leadership, supervision and coordination of administrative support services for the teams within Rehabilitation and Reintegration. The role oversees a team of Administrative Support Officers to ensure the timely, accurate and consistent delivery of program and administrative support across the service. The Administration Support Officer Team Leader is responsible for allocating and prioritising workloads, monitoring service delivery and quality, supporting staff performance and development, and ensuring administrative processes comply with relevant policies, procedures and confidentiality requirements. The role works collaboratively with managers, clinicians, case managers, program facilitators, reintegration staff and external service providers to support the effective coordination and delivery of rehabilitation, intervention and reintegration programs. The position also contributes to reporting, operational planning, process improvement and the identification and resolution of administrative issues to support efficient and responsive service delivery.

As The Administration Support Officer Team Leader You Will

• Lead and supervise the Administrative Support team, providing clear direction, allocating workloads and supporting staff performance, development and wellbeing.
• Coordinate and prioritise administrative services across Rehabilitation and Reintegration to ensure programs, services and operational requirements are delivered efficiently and within required timeframes.
• Monitor quality, accuracy and compliance of administrative processes, records and information management, ensuring confidentiality and relevant policies and procedures are maintained.
• Act as the key escalation point for complex administrative matters, resolving issues where possible and escalating operational risks or significant matters to the Manager.
• Coordinate team resources and operational coverage, including workload distribution, leave coverage and responses to changing priorities to maintain continuity of service.
• Support reporting and performance monitoring by overseeing the collection and consolidation of data, monitoring workloads and identifying emerging trends, issues and risks.
• Build and maintain effective stakeholder relationships with managers, clinicians, case managers, program facilitators, reintegration staff and external service providers to support coordinated service delivery.
• Drive consistency and continuous improvement by reviewing administrative processes, identifying efficiencies and implementing improvements to systems, workflows, templates and practices.
• Oversee administrative resource and procurement processes, ensuring purchasing, expenditure and resource allocation are managed appropriately and in accordance with relevant delegations and requirements.
• Support the Manager with operational planning and service delivery, providing advice on team capacity, priorities, risks, emerging issues and opportunities to improve administrative support.
• Promote a professional, collaborative and accountable team culture, ensuring staff maintain appropriate professional boundaries, confidentiality and high standards of conduct.
• Undertake other duties as directed by the Manager that are consistent with the responsibilities and level of the role.

Your Skills & Experience

• Demonstrated experience managing a team including allocating and monitoring workloads, setting expectations providing directions and feedback addressing performance and operational issues and supporting staff to achieve team objectives.
• Highly developed interpersonal and communication skills, with the ability to communicate clearly and professionally, manage sensitive or difficult conversations, resolve workplace issues and build positive working relationships with staff and stakeholders.
• High level competence in the use of computer systems, databases, scheduling and timetabling, Microsoft and other applications, and an ability to learn new systems efficiently and effectively.
• Demonstrated high-level organisational and time management skills, verbal and written communication, including an ability to effectively minute meetings and prepare reports.
• Clear and evident professional boundaries with a commitment to maintaining the confidentiality of prisoner information.
• Ability to work in a multidisciplinary environment and provide administrative support to a range of professionals.

Desirable

• Previous experience working in a correctional or other fast-paced environment.
• Demonstrated ability to learn information management systems.

About The Benefits

Joining GEO is your chance to make a real and lasting difference in the lives of prisoners, their families and the community. Benefits of working for GEO, include but are not limited to:

• Role diversity and internal career progression opportunities
• Ongoing funding for professional development opportunities (including further education sponsorship)
• Support with Professional Registration costs
• Flexible working arrangements
• Competitive salary and rewards scheme
• Free parking
• Employee Assistance Program
• Staff gym
• Subsidised meals
• Fitness Passport to promote wellbeing. Discounted gym and pool access for members and their families to over 1500 fitness facilities across Australia.
• REACH Program
• Discounted Private Health Insurance (Medibank Private)
• VCEA (Victorian Correctional Employees Association)

Applications close at 11:59pm, Sunday 25th October 2026 and will be reviewed on a rolling basis. The GEO Group reserves the right to close this vacancy before the specified closing date; therefore, early applications are encouraged.

Aboriginal and Torres Strait Islander applicants are highly encouraged to apply

We are always looking for people to join our company who stand for values that we stand for: INTEGRITY RESPECT ACCOUNTABLE AGILE INNOVATIVE