Administration Support Officer

HammondCare; Wollongong City Council; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Market leading remuneration

Salary packaging: $15,900 annually for

Up to $2,650 for entertainment

Training & career development

Leave benefits – purchased additional

Reward and Recognition Program

Fitness Passports: full facility and 


EAP for you & family

Exclusive discounts: MyCar, JB HI-FI,

Job summary

HammondCare is seeking an experienced Administrator on a permanent full-time basis to support the Residential Aged Care team. This front-office role requires initiative, confidence with customers, and a collaborative approach to rostering and staff communication.

The position emphasizes high service levels and teamwork within a flexible, friendly workplace.

Qualifications

• Commitment to engage and align with HammondCare’s Christian Mission.
• Motivation and Mission in Action.
• Exceptional customer service focus with a professional and friendly manner.
• Practical experience in a busy office environment.
• Strong administrative and computer skills.

Responsibilities

• Provide administration support to the Residential Aged Care team.
• First point of contact for all enquiries via telephone and often emails.
• Provide a high level of service to enable the Residential Care home to function smoothly and efficiently.
• Display commitment, initiative, and confidence in dealing with internal and external customers.
• Support managers with rostering and contacting staff.

Skills

Customer service

Administrative skills

Teamwork

Time management

Empathy

Flexibility

Tools

Microsoft Office Suite

Job description

HammondCare is currently looking for an experienced Administrator on a permanent full-time basis.

The Administrative Support Officer is required to provide a high level of service to enable the Residential Care sites to function smoothly and efficiently. It is an important “front office” role that requires commitment, initiative, and confidence in dealing with internal and external customers. The workplace is flexible and friendly, with an emphasis on reciprocal support between management and staff.

The Essence Of This Role

• Provide administration support to the Residential Aged Care team
• First point of contact for all enquiries via telephone and often emails
• Provide a high level of service to enable the Residential Care home to function smoothly and efficiently
• Display commitment, initiative, and confidence in dealing with internal and external customers
• Support managers with rostering and contacting staff

About You

• Commitment to engage and align with HammondCare’s Christian Mission
• Motivation and Mission in Action
• Exceptional skills with Microsoft Office Suite
• Exceptional customer service focus with a professional and friendly mannerPractical experience in a busy office environment
• Strong administrative and computer skills
• Ability to work independently and as part of a team
• Superior time management
• Flexibility in approach to work and hours
• Empathy and patience

Benefits - What are we offering in return for your expertise and experience

• Market leading remuneration
• Salary packaging; $15,900 annually for living expenses, plus up to $2,650 each year for entertainment benefits
• Additional training & career development opportunities
• Leave benefits – purchased additional annual leave
• Reward and Recognition Program
• Fitness Passports: Full facility access can include gyms, group classes and pools for yourself and your family
• Free independent, confidential counselling services, wand wellbeing resources available through our Employee Assistance Program (EAP) for you & your family
• Exclusive discounts at MyCar; Servicing, Brakes, Repairs, and Tyre Care Plans
• Exclusive commercial discounts for JB HI-FI, The Good Guys, Optus, Dell and Samsung

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.

All short-listed applicants will be asked to consent to a criminal record check and complete a NDIS Workers Screening Check.

Our Talent Acquisition team & Hiring Managers kindly request no unsolicited resumes from recruitment agencies. HammondCare is not responsible for any fees related to unsolicited resumes.