Administration Support Officer

North West Queensland Indigenous Community Social Services Limited; Mount Isa City; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

SCHADS Level 3.1

Supportive environment

Varied admin role

Skill development

Safe workplace

Job summary

North West Queensland Indigenous Community Social Services Ltd. in Mount Isa is seeking an Administration Support Officer to provide administrative backing across HR, WHS and Safeguarding, keeping records accurate and up to date.

The role suits someone able to work independently with minimal supervision. You will handle recruitment and onboarding tasks, maintain HR registers, support reporting, and ensure confidential handling of sensitive information while contributing to a safe, well-organised

Qualifications

• Certificate III/IV in Business Administration, HR, WHS, Community Services or related field desirable.
• Experience in administration, preferably in HR, WHS, safeguarding or community services.
• Experience with Microsoft Word, Excel and Outlook required.
• Knowledge of HR, WHS or safeguarding processes highly regarded.

Responsibilities

• Provide administrative support across HR, WHS and Safeguarding functions.
• Maintain accurate and confidential employee, WHS and safeguarding records.
• Assist with recruitment, onboarding and employee documentation.
• Assist with maintaining HR registers, trackers and databases.
• Support WHS reporting, incident records and compliance documentation.
• Provide administrative support for safeguarding matters, including registers and documentation.
• Assist with safeguarding compliance activities, follow-ups and reporting.
• Prepare letters, reports, forms and other HR, WHS and safeguarding documents.
• Follow up outstanding documents, actions and deadlines.
• Assist with performance review and employee documentation processes.
• Support audits, compliance activities and internal reviews.
• Maintain confidentiality when dealing with sensitive information.
• Provide general administrative support to HR, WHS and Safeguarding as required.

Skills

Organised

Attention to detail

Independent worker

Prioritising

Written communication

Verbal communication

Education

Certificate III/IV in Business Administration/HR/WHS

Tools

Microsoft Office

HR systems

Job description

POSITION VACANT
North West Queensland Indigenous Community Social Services Ltd.
Administration Support Officer – HR, WHS & Safeguarding
Full-time

About us

North West Queensland Indigenous Community Social Services Ltd (NWQICSS) is a proud Aboriginal and Torres Strait Islander community-controlled, not-for-profit organisation based in Mount Isa. Guided by a First Nations-majority board and the vision "Life to the full," we deliver culturally safe, trauma-informed services across justice, health, housing, education and family support. As a Public Benevolent Institution, we work every day to create real opportunities for our people and community.

About the Role

The Administration Support Officer will provide administrative support to the HR, WHS and Safeguarding functions, helping to ensure records, documentation, registers and processes are accurate, organised and up to date.

The successful applicant will be able to work independently with minimal supervision, manage multiple tasks and competing priorities, meet deadlines and maintain a high level of confidentiality.

Key Responsibilities

• Provide administrative support across HR, WHS and Safeguarding functions.

• Maintain accurate and confidential employee, WHS and safeguarding records.

• Assist with recruitment, onboarding and employee documentation.

• Assist with maintaining HR registers, trackers and databases.

• Support WHS reporting, incident records and compliance documentation.

• Provide administrative support for safeguarding matters, including maintaining registers and required documentation.

• Assist with safeguarding compliance activities, follow-ups and reporting.

• Prepare letters, reports, forms and other HR, WHS and safeguarding documents.

• Follow up outstanding documents, actions and deadlines.

• Assist with performance review and employee documentation processes.

• Support audits, compliance activities and internal reviews.

• Maintain confidentiality when dealing with sensitive employee, client and organisational information.

• Provide general administrative support to HR, WHS and Safeguarding as required.

About You

• Can work independently with minimal supervision.

• Highly organised and able to manage multiple tasks and competing priorities.

• Can prioritise workload and meet deadlines.

• Excellent attention to detail.

• Reliable, proactive and willing to take initiative.

• Good written and verbal communication skills.

• Can maintain a high level of confidentiality and professionalism.

• Comfortable working with sensitive information.

• Can follow policies, procedures and compliance requirements.

• Willing to learn and develop skills across HR, WHS and Safeguarding.

• Can work effectively in a busy environment where priorities may change.

Qualifications & Experience

• Certificate III or IV in Business Administration, Human Resources, WHS, Community Services or a related field is desirable.

• Previous experience in administration, preferably in HR, WHS, safeguarding or community services.

• Experience using Microsoft Office, including Word, Excel and Outlook, is required.

• Experience using HR systems is desirable.

• Knowledge of HR, WHS or safeguarding processes will be highly regarded.

• Relevant qualifications and/or experience will be considered.

What We Offer

• Full-time employment at SCHADS Award Level 3.1.

• Supportive, community-focused environment.

• Varied administrative role across HR, WHS and Safeguarding.

• Opportunities to develop skills and experience.

• Opportunity to contribute to a safe, supportive and well-managed workplace.

Office Address:
17 Stanley Street
Mount Isa QLD 4825

Aboriginal and Torres Strait Islander people are encouraged to apply.

Applications due close of business: Friday 18 September 2026

NWQICSS is an equal opportunity employer committed to cultural safety. Interviews may commence before the closing date, so we encourage applicants to submit their applications early. Please note that only shortlisted candidates progressing to the interview stage will be contacted.

NWQICSS is committed to the safety and wellbeing of all clients, including vulnerable individuals and young people. All prospective employees must demonstrate suitability and commitment to safeguarding clients from abuse and harm.