Administration Support/Bus Liaison Officer

Wodonga Senior Secondary College; City of Wodonga; On-site; AUD 60,000 - 75,000; Full time

Job summary

Wodonga Senior Secondary College is seeking an Administration Support – Front Reception to provide a professional first point of contact and deliver a broad range of administrative services across staff, students and parents.

This role requires strong interpersonal and customer service skills, proficiency with Microsoft Office, the ability to prioritise, maintain confidentiality and work as part of a team while supporting bookings, events and daily office tasks.

Qualifications

• Interpersonal skills and customer service are a priority.
• Proficient in Microsoft Office programs with advanced computer skills.
• Ability to develop a wide range of administrative skills within the office.
• Ability to prioritise work under pressure and manage workload.
• Ability to assist with the organisation of bookings and events.
• Must maintain confidentiality.
• Ability to work as part of a team.
• Must be well presented, trustworthy, confident and professional.

Responsibilities

• Administration Support and front reception duties, including answering phone and responding to queries.
• Passtab management including sign-in process and quickpins.
• Photocopying, scanning, filing, emailing, laminating and faxing documents.
• SIMs administration including student timetables, GPA reports and absences.
• Maintain keys and key register/FOB; update staff training register.
• Ensure enrolment packs and staff induction packs are up to date; verify enrolment and Centrelink letters.
• Sort mail and deliver to staff pigeon holes; organise mail-outs and labels.
• Process lunch and student session passes and ID cards; assist with facilities hire.
• Assist in office administration duties including cash handling and EFTPOS transactions.
• Set up and take bookings for events; liaise with staff, councillors, students, parents and external providers.
• Perform other duties directed by Business Manager and Office Manager; support bus scheduling for the Wodonga Network.

Skills

Interpersonal skills

Customer service

MS Office proficiency

Advanced computer skills

Prioritise under pressure

Bookings and events

Confidentiality

Team player

Job description

The purpose of the Administration Support – Front Reception is to deliver a professional first point of contact for the College and is responsible for providing administrative services across a broad range of activities to staff, students and parents, ensuring efficient operation of day-to-day activities.

Skills Required

• Interpersonal skills and customer service are a priority
• Good knowledge of Microsoft Office programs and advanced computer skills are required
• Ability to develop a wide range of skills consistent with the administrative tasks being carried out within the office environment
• Ability to prioritise work under pressure, problem solve and manage workload
• Ability to assist with the organisation of bookings and events
• Must maintain confidentiality
• Ability to work as part of a team
• Must be well presented, trustworthy, confident and act in a professional and positive manner

Key Tasks

• Administration Support
• Front reception counter – answering phone, responding to all queries
• Passtab – including management of sign-in process and quickpins
• Photocopying, scanning, filing, emailing, laminating and faxing of documents
• SIMs – including student timetables, GPA reports, absences, activities
• Maintain keys and key register/FOB
• Updating of staff training register
• Ensure that all student enrolment packs and staff induction packs are compiled and up to date
• Verification of enrolment and centrelink letters
• Sort outgoing and incoming mail and deliver mail and messages to staff pigeon holes promptly
• Mail-outs – organising labels and distribution of various correspondence
• Processing of lunch and student session passes and ID cards
• Assist with hire of College facilities
• Assist in office administration duties including cash handling and EFTPOS transactions
• Setting up and taking of bookings for events
• Liaise with staff, school councillors, students, parents, service providers and Government Departments
• Perform other duties as directed by Business Manager and Office Manager
• All administration duties for the entirety of the Wodonga Network’s bus scheduling, including issuing passes, issue resolution and dissemination of information to all relevant parties
• Coordination of chartered bus services, working with a high level of communication, and interpersonal skills with an ability to interact constructively and collaboratively with all staff, parents, students, external bus providers, and departmental staff
• Monitoring of daily bus routes including following up to understand exceptions i.e wrong stops, route deviations, delays, travel without pass etc
• Providing emergency management assistance in the event of road closure/natural disaster
• Processing new bus enrolments and allocating new students
• Distribute information to families and client schools about SBP services running in the area

Key Selection Criteria

SC1 Demonstrated capacity to perform duties consistent with established guidelines and frameworks, including coordinating and supporting others in respect to specific work functions relevant to the role.

SC2Demonstrated capacity to work and collaborate with others in a team environment.

SC3Demonstrated capacity to communicate effectively in a team environment, including high level oral and written communication skills.

SC4 Possess the technicalknowledge and expertise relevant to the position.

SC5 Demonstrated capacity to provide advice and support to management and other school staff in respect to the work area.

SC6 A commitment to professional learning and growthfor both self and others.