Administration Services Officer

Jobtailor; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Jobtailor in Sydney, Australia, seeks a detail-oriented professional to support Product Administration and related finance processes. You will manage client communications and account maintenance, investigate issues, and reconstruct cost bases for CGT reporting, while ensuring data integrity and timely issue resolution.

The role requires strong analytical skills, solid Excel/Outlook proficiency, and the ability to work independently within a collaborative team.

Qualifications

• Experience within the financial services industry is required.
• Strong analytical and problem-solving abilities with data interpretation.
• Excellent organisation with ability to prioritise deadlines.
• Clear written and verbal communication and stakeholder management.
• Independent work style within a collaborative team environment.
• Proficiency with Microsoft Office, especially Outlook, Excel and Word.
• Understanding of corporate actions and asset cost bases is desirable.

Responsibilities

• Deliver outstanding service and act as a key contact for Product Administration enquiries
• Prepare and manage client correspondence and account maintenance requests
• Investigate, resolve and escape operational issues in a timely manner
• Reconstruct historical cost base information to support CGT reporting requirements
• Analyse and interpret complex data, identifying and resolving discrepancies
• Support quarterly and annual tax reporting processes and liaise with external providers
• Calculate and process client-facing and platform service fees
• Manage account closures and support MDA compliance, monitoring and reversion activities
• Partner with Reconciliations and Corporate Actions teams to ensure data integrity and service quality
• Contribute to process improvement initiatives, risk management activities and regulatory compliance obligations

Skills

Analytical Skills

Organisational Skills

Written Communication

Verbal Communication

Team Collaboration

Independent Work

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Iress IPS

Job description

• Deliver outstanding service and act as a key point of contact for Product Administration enquiries


• Prepare and manage client correspondence and account maintenance requests


• Investigate, resolve and escape operational issues in a timely manner


• Reconstruct historical cost base information to support CGT reporting requirements


• Analyse and interpret complex data, identifying and resolving discrepancies


• Support quarterly and annual tax reporting processes and liaise with external providers


• Calculate and process client-facing and platform service fees


• Manage account closures and support MDA compliance, monitoring and reversion activities


• Partner with Reconciliations and Corporate Actions teams to ensure data integrity and service quality


• Contribute to process improvement initiatives, risk management activities and regulatory compliance obligations

Requirements

• Experience within the financial services industry


• Strong analytical and problem-solving skills with the ability to interpret data and investigate issues


• Excellent organisational skills with the ability to prioritise competing deadlines


• Strong written and verbal communication skills and the ability to build effective stakeholder relationships


• Ability to work independently while contributing positively to a collaborative team environment


• Intermediate Microsoft Office skills, particularly Outlook, Excel and Word


• A proactive mindset with a focus on continuous improvement and service excellence


• Understanding of Corporate Actions and their impact on cost bases (desirable)


• Knowledge of various asset classes and portfolio reconstruction (desirable)


• Experience using Iress IPS (desirable)

Core Competencies

Demonstrates strong analytical and problem-solving capabilities, with a focus on data interpretation and operational issue resolution. Proficient in managing client correspondence and account maintenance while ensuring compliance and service excellence in the financial services industry.

Highest-signal resume keywords

• Financial Services Experience


• Data Analysis and Interpretation


• Client Correspondence Management


• Microsoft Office Proficiency


• Corporate Actions Knowledge

ATS Optimization Keywords

Hard Skills

• Data Analysis


• Cost Base Reconstruction


• Tax Reporting Support


• Operational Issue Resolution


• Service Fee Calculation

Soft Skills

• Analytical Skills


• Organisational Skills


• Written Communication


• Verbal Communication


• Team Collaboration

Industry Keywords

• Product Administration


• MDA Compliance


• Reconciliations


• Corporate Actions


• Asset Classes

Tools & Technologies

• Microsoft Outlook


• Microsoft Excel


• Microsoft Word


• Iress IPS