Administration Officer - The Orange Door

Western Health; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary Packaging

5 weeks Annual Leave

Job summary

Western Health in Melbourne’s western region seeks an Administration Officer for The Orange Door, delivering administrative and operational support to a multidisciplinary team providing family violence and child wellbeing services. Duties include referrals, records, CRM use and stakeholder coordination.

Experience with privacy, reporting and recruitment workflows is valuable. This is a full‑time, ongoing role with substantial annual leave benefits.

Qualifications

• Strong computer and data entry skills with accurate record keeping.
• Ability to coordinate administrative workflows and manage multiple tasks.
• Effective communication within a multidisciplinary team.

Responsibilities

• Provide administrative support to practitioners and leaders, including referral processing and document management.
• Maintain electronic records and databases with privacy and information-sharing compliance.
• Liaise with Victoria Police to obtain information for referrals and client history sorting.
• Support workforce administration, including recruitment, onboarding and offboarding, and meetings.
• Collect and report service activity data and support quality improvement initiatives.

Skills

Data entry

Administrative support

Tools

CRM system

Job description

Administration Officer - The Orange Door

• Employment Type: Full-Time (with monthly Accrued Day Off), Ongoing (with 5 weeks Annual Leave)
• Salary: Admin Grade 3 + Superannuation + Salary Packaging

About the role:

We have an exciting opportunity for an Administration Officer to join The Orange Door – Western Melbourne, providing high-quality administrative and operational support to a multidisciplinary team delivering integrated family violence and child wellbeing services.

In this role, you will contribute to the effective day-to-day functioning of the service through referral processing, document management, data entry and reporting, workforce administration and coordination of administrative workflows. You will work collaboratively with practitioners, team leaders, partner agencies and external stakeholders, including Victoria Police, to support responsive and effective service delivery.

This is an opportunity to contribute to a service that plays an important role in supporting people experiencing family violence and families requiring assistance with the care and wellbeing of children, while developing your administrative skills within a dynamic and collaborative environment.

Key responsibilities:

• Provide administrative support to practitioners, team leaders and practice leads, including referral processing, document management and coordination of shared inboxes and workflows.
• Maintain accurate electronic records, client information systems and administrative databases, ensuring sensitive information is handled in accordance with privacy, confidentiality and information-sharing requirements.
• Liaise with Victoria Police to obtain outstanding information required to complete L17 referrals and support the Screening, Identification and Triage (SIT) team through client history searches and preparation of relevant documentation.
• Support workforce administration, including recruitment, onboarding and offboarding, as well as coordination of meetings, training and other service activities.
• Collect, maintain and report service activity data, and contribute to quality improvement initiatives to support effective service operations.

About you:

• Strong computer and data entry skills, with the ability to maintain accurate records and manage administrative systems.
• Well-developed organisational and time management skills, including the ability to prioritise competing tasks and meet deadlines.
• Demonstrated ability to communicate effectively and work collaboratively within a multidisciplinary team.
• Ability to communicate professionally with people from diverse backgrounds, including staff, consumers and external stakeholders.
• A strong commitment to confidentiality, privacy and the appropriate handling of sensitive information.
• Experience using a Client Relationship Management (CRM) system and previous experience in the family violence sector are desirable.

About Western Health

Western Health is the leading healthcare provider in Melbourne’s West - one of Australia’s fastest-growing and most culturally and socioeconomically diverse regions.

More than 13,000 employees help deliver a comprehensive range of services across our hospitals, community, correctional, and home-based settings. These services include acute tertiary care, emergency and intensive care, medical and surgical specialties, mental health and wellbeing, subacute care, ambulatory care, primary care, home-based services, and residential aged care.

We are committed to driving innovation and sustainability that improves health outcomes for our community. With specialties spanning oncology, renal care, mental health, women’s health and maternity, chronic disease management, geriatrics, and cardiology, Western Health is recognised for its expertise in managing complex and chronic conditions through integrated, patient-centred care.

We foster a collaborative and inclusive culture where you can make a meaningful impact. We support our staff to keep learning and growing through a diverse range of education programs, partnerships with universities in medical research and professional development opportunities.

Compensation and Benefits

• Competitive salaries, flexible work options, and wellbeing programs.
• Scholarships and grants to support ongoing learning.

Learning and Development

• Access personalised pathways through the Western Health Learning Academy.
• Opportunities for postgraduate study, clinical education, and mentorship.

Community Impact and Inclusion

• Make a difference through compassionate care in a diverse, inclusive workforce.
• Contribute to community wellbeing initiatives and healthcare research.

Organisational Culture and Environment

• Work in a collaborative, innovative team focused on continuous improvement and excellence.

Ready to make an impact?

Enquiries: For further information about this role, contact Dylan Aldous via .

Western Health is an equal opportunity employer. We welcome applications from people of all genders, Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, and people with lived experience that strengthens their ability to do this work.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).

Western Health is committed to the psychosocial safety of all applicants and employees.

Western Health does not accept unsolicited resumes/applications from recruitment agencies.

Closing date: 11:59pm on 5 November 2026.