Administration Assistant

Elmo; Tamworth Regional Council; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging up to $18,500 per yr

Positive workplace culture

Career development opportunities

Job summary

Centacare NENW is seeking a full-time Administration Assistant to support day-to-day operations across sites and programs. You will provide professional reception, administration, data entry and general office support, ensuring client enquiries are handled accurately and respectfully.

This varied role involves front-of-house duties, handling calls, managing correspondence, maintaining records, supporting billing processes, and assisting with events and fleet bookings.

Qualifications

• Qualification in Business Administration or relevant admin experience.
• Strong communication and interpersonal skills.
• Mid to advanced Microsoft Office and databases experience.
• Organised with the ability to manage competing priorities.
• Professional and collaborative approach with clients and colleagues.

Responsibilities

• Provide welcoming front-of-house reception and mail management.
• Support client enquiries, intake and referrals with accurate information.
• Conduct data entry, clerical tasks and reporting.
• Maintain confidential client records and documents.
• Assist with fleet bookings and site WHS requirements.
• Support events and program activities as needed.
• Collaborate with teams to ensure quality service delivery.

Skills

Organisational skills

Communication

Tech skills

Attention to detail

Professional approach

Education

Business Administration qualification

Tools

Microsoft Office

Databases/CRM

Job description

Make a difference through great administration

Are you an organised, friendly and professional administrator who enjoys helping people and keeping things running smoothly?

Centacare NENW is looking for a full-time Administration Assistant to join our team. This is a fantastic opportunity for someone who enjoys a varied role, working with people and providing high-quality administrative support that contributes to the delivery of important community services.

About Centacare NENW

Since 2001, Centacare NENW, the Social Services Agency of the Catholic Diocese of Armidale, has been supporting individuals, families and communities across the New England North West.

As a Catholic agency, we welcome everyone regardless of religion, circumstance, ethnicity, economic situation, age, gender or ability.

Our work is guided by four core values:

Dignity | Community | Cooperation | Support

These values shape how we work with our clients, our communities and each other.

Job Description

About the role

As an Administration Assistant, you will play an important role in supporting the day-to-day operation of our sites and programs.

You will provide professional reception, administration, data entry and general office support while working closely with program teams to ensure client enquiries are managed accurately, efficiently and respectfully.

This is a varied role where no two days are necessarily the same. Your responsibilities will include:

• Providing welcoming and professional front-of-house and reception services
• Greeting visitors, answering and transferring calls and managing correspondence and mail
• Supporting client enquiries, intake and referrals by providing accurate information and directing clients to the appropriate programs
• Providing administrative, clerical, data entry and reporting support
• Maintaining accurate records, documents and confidential client information
• Supporting fee-for-service processes, including HICAPS, Medicare billing and workers' compensation processes
• Ordering office supplies and maintaining an organised and welcoming reception area
• Supporting community events and activities when required
• Assisting with fleet bookings and other operational tasks
• Supporting site-based WHS requirements, inspections and emergency procedures
• Working collaboratively with teams across Centacare to support quality service delivery

Desired Skills and Experience

About you (Essential Criteria)

We are looking for someone who is organised, approachable and solution-focused, with the ability to work confidently in a busy environment.

You will ideally have:

• Qualifications or relevant experience – A qualification in Business Administration or relevant experience in administration, reception or a similar client-facing role.
• Communication skills – Strong communication and interpersonal skills, with a professional, friendly and efficient approach to client service.
• Technology skills – Intermediate to advanced Microsoft Office skills and confidence using databases or client management systems.
• Organisation and attention to detail – Strong attention to detail and the ability to manage competing priorities in a busy environment.
• Professional approach – A commitment to providing high-quality administrative support and working collaboratively with clients, colleagues and stakeholders.

Why you'll love working with us

At Centacare NENW, we value our people and are committed to creating a supportive and positive workplace.

You can look forward to:

• Increase Your Take-Home Pay – Access generous salary packaging benefits of up to $18,500 per year for eligible everyday living and entertainment expenses.
• Be Part of Positive Change – Join an organisation making a meaningful difference in the lives of individuals, families and communities.
• Flexible & Supportive Culture – Work in a collaborative, inclusive and values-driven environment where your contribution is valued.
• Career Development Opportunities – Access ongoing learning and development opportunities to build your skills and career.
• Wellbeing Matters – Access our Employee Assistance Program (EAP), providing free and confidential counselling and wellbeing support.
• Recognition & Celebration – Be recognised for your contribution through our WOW Awards program.

Ready to make a difference?

If you're looking for a role where your administration skills can contribute to something meaningful, we'd love to hear from you.

For more information or role-related enquiries, please contact our People & Culture Team at [e-mail] .

Applications close: Wednesday 7th October at 4pm.

This is a rolling recruitment process. Interviews may be scheduled as suitable applications are received, so don't wait to apply!

Safeguarding

The Diocese of Armidale is committed to safeguarding children and vulnerable persons and to preventing those in our care from experiencing abuse, neglect, exploitation or harm.

Centacare NENW is committed to implementing and maintaining compliance with the NSW Child Safe Standards and National Catholic Safeguarding Standards and adopts a zero-tolerance approach to the abuse of children and vulnerable people.

All individuals working in the name of the Diocese are required to comply with the Safeguarding Policy and Code of Conduct and actively contribute to a safe and respectful environment for children and vulnerable persons.

Employment screening requirements apply to this position and include a National Police Check, a valid NSW Working With Children Check and NDIS Worker Screening Check where required. These clearances must be maintained throughout employment.