Administration Officer - Primary Health Care (Reliever)

Aboriginal & Torres Strait Islander Community Health Service Brisbane Limited; Brisbane; On-site; AUD 38,000 - 55,000; Part time

Benefits offered by this job

Employee Assistance Program

LinkedIn Learning access

Career progression opportunities

Casual loading 25%

Annual staff events

Job summary

ATSICHS Brisbane is seeking an Administration Officer - Primary Health Care (Reliever) to join our community clinics in Browns Plains. This casual role is the first point of contact, handling welcome duties, phone booking hub tasks and general administration to ensure smooth patient flow.

Required is identification as Aboriginal or Torres Strait Islander, plus a Certificate III in Business Administration or equivalent, and experience in administration and service coordination.

Qualifications

• Identify as Aboriginal or Torres Strait Islander.
• Certificate III in Business Administration (or equivalent).
• Previous experience working in an administration and/or service coordination role.
• Ability to work as part of a multi-disciplinary team and understand the cycle of care patient systems.
• Willingness and ability to work across all ATSICHS Primary Health Clinic locations to meet operational requirements.
• National Police Certificate.
• Evidence of Work Rights.
• Driving Licence.

Responsibilities

• Phone Booking Hub: manage clinic calendars and patient flow.
• General Administration: handle GP referrals and recalls.
• Welcome Duties: greet clients and assist with queries.
• Maintain professional phone manner and documentation.
• Maintain positive relationships with community organisations and stakeholders.
• Adhere to ATSICHS policies and AGPAL standards.

Skills

Aboriginal/Torres Strait Islander

Customer service

Multi-disciplinary teamwork

Education

Certificate III in Business Administration

Tools

MMEx

Job description

Administration Officer - Primary Health Care (Reliever)

Job Type: Casual

Location: Browns Plains

Job Category: Community Services and Development,Health, Medical & Pharmaceutical

About

To perform this role, it is essential that the person is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991.

You can access the full Position Description by visiting our website under "Join Our Team".

Administration Officer - Primary Health Care is a dynamic role. It is the first point of contact community have with the medical clinics. The role is subject to the duties of welcoming clients, providing phone booking Hub service and clinic administration. The administration Officer - Primary Health Care is required to be solution based, ensure patient flow is conducted with minimal interruptions by effectively using time management skills, informative communication skills while observing the overall demeanour of the patients in waiting.

Duties

Phone Booking Hub

• Ensure patient flow is effective through clinic calendars.
• Display professional phone manner.

General Administration

• Ensure appropriate handling of GP referrals and correspondence.
• Ensure patient flow is effective through clinic calendars.
• Display professional phone manner.
• Ensure administration recalls are actioned daily.

Welcome Duties

• Actively engage with clients as they enter the clinic, monitor clinic flow, queries, and support the clients that are waiting.

AND

• Maintain positive relationships with community organisations, hospitals and other stakeholders.
• Foster a culture of continuous improvement.
• Ensure effective implementation and maintenance of ATSICHS Policy and procedures in line with AGPAL Accreditation Standards.

Culture

• Everything we do is driven by a deep connection to Aboriginal and Torres Strait Islander peoples.
• We’re untied in our purpose to improve lives, strengthen families, and support our communities to thrive.
• We embrace innovation, new technologies, and evidence-based approaches to meet the evolving needs of our community.
• You’ll be supported by a welcoming culture where your voice is heard, your strengths are valued, and your wellbeing matters.
• We celebrate achievements, value collaboration, and make work an enjoyable and fulfilling place to be.
• Starting hourly rate of $33.74 + 12% Super.
• Casual Position.
• 25% Casual loading.
• Flexible rostering hours.
• Work for an organisation that values growth and innovation to provide culturally safe community and health care.
• You’ll be supported with training, access to learning and development opportunities (including LinkedIn Learning) as well as career progression pathways.
• Employee Assistance Program - access up to six free and confidential sessions in any two-year period.
• Annual staff gathering, team building days, and team social gatherings.

Desired Skills and Experience

Required

• Identify as Aboriginal or Torres Strait Islander.
• Certificate III in Business Administration (or equivalent).
• Previous experience working in an administration and/or service coordination role.
• Ability to work as part of a multi-disciplinary team and understand the cycle of care patient systems.
• Willingness and ability to work across all ATSICHS Primary Health Clinic locations to meet operational requirements.
• National Police Certificate.
• Evidence of Work Rights.
• Driving Licence.

Additional Requirements

• Previous experience working with an electronic Patient Management System such as MMEx.
• Experience working within an Aboriginal and Torres Strait Islander community health service.
• Demonstrated organisation skills, including an ability to multi-task, to plan, set and prioritise.

Other Information

ATSICHS Brisbane is committed to promoting the wellbeing, protection, and culturally safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respect, and empowered.