Administration officer level 3

Hunter New England Local Health District; Narrabri Shire Council; On-site; AUD 74,000 - 76,000; Full time

Benefits offered by this job

Salary packaging options

Job summary

Hunter New England Local Health District is seeking a professional Administration Officer to provide front-facing customer service and support the coordination of surgical services at Narrabri District Hospital.

You will manage waitlists, bookings and documentation while working within NSW Health guidelines. Training will be provided, and you will be part of a dedicated team delivering high-quality patient care.

Qualifications

• Relevant administrative qualifications and/or equivalent experience.
• Experience in healthcare environment is highly regarded.
• On-the-job training provided for relevant systems and programs.

Responsibilities

• Assist with management of surgical waiting lists and scheduling elective surgery.
• Communicate with treating specialists, healthcare providers and patients to support waitlist management and admissions.
• Plan and prioritise surgical waiting lists up to three months in advance.
• Maintain accurate medical records (paper and electronic).
• Book appointments and schedule rooms.
• Prepare reports and correspondence as required.

Skills

Administrative skills

Organisational skills

Communication skills

Teamwork

Attention to detail

Education

Administrative qualifications or equivalent experience

Tools

FORT

IPM

Job description

Employment Type: Permanent Full Time

Position Classification: Administration Officer Level 3

Remuneration: $73,915.12 - $76,218.8 Per Annum + Super + Salary Packaging

Hours Per Week: 38

Requisition ID: REQ683257

Location: Narrabri District Hospital

Closing Date: Thursday 10 September 2026

Be the welcoming face of our health service and make a difference to patients every day.

Are you an organised, professional and customer-focused administrator looking for an opportunity to make a meaningful contribution within a healthcare environment? Hunter New England Local Health District (HNELHD) is seeking an Administration Officer to join our close-knit and professional team.

About The Team

You will join a supportive, professional and customer-focused team where collaboration and communication are highly valued.

Our administration team is often the first point of contact for patients and visitors and plays an important role in representing our health service. You'll be part of a team that takes pride in providing friendly, efficient and professional service. As one of the first points of contact for patients, visitors and health professionals, you will play an important role in creating a positive experience and supporting the smooth delivery of healthcare services.

About The Role

This is a varied administrative role where you will provide front-facing customer service while supporting the effective coordination of surgical services.

Your Responsibilities Will Include

• Assisting with the management of surgical waiting lists and scheduling elective surgery in accordance with NSW Health and HNELHD guidelines.
• Communicating with Treating Specialists, healthcare providers and patients to support effective waitlist management and admissions.
• Planning and prioritising surgical waiting lists up to three months in advance.
• Identifying opportunities to support timely access to care and achieve patient and organisational objectives.
• Maintaining accurate medical records, including paper and electronic records.
• Booking appointments and scheduling rooms.
• Maintaining invoices and supporting fleet management processes.
• Preparing reports and correspondence as required.
• Printing and distributing internal and external correspondence.
• Using systems including FORT and IPM to support effective waitlist management and reporting.
• Establishing and maintaining positive working relationships with staff at all levels.
• Undertaking a range of administrative and operational tasks, using initiative and working within established procedures and guidelines.

This is an opportunity to develop a broad range of administrative skills while contributing directly to the coordination and delivery of patient care.

About You

We are looking for someone who is professional, approachable and adaptable, with a genuine commitment to providing excellent customer service.

You Will Demonstrate

• Strong administrative and organisational skills.
• Excellent communication and interpersonal skills.
• The ability to work confidently with patients, visitors and healthcare professionals.
• Flexibility and the ability to respond positively to changing priorities.
• The ability to work independently while also contributing effectively as part of a team.
• Attention to detail and a commitment to maintaining accurate records and information.
• Initiative and the ability to work within established policies and procedures.

Experience working in a healthcare environment would be highly regarded, however, training will be provided for specific systems and programs.

Essential Criteria

• Relevant administrative qualifications and/or equivalent experience.

Support and Training

You won't be expected to know everything from day one. You will be supported by experienced Clinical Nurse Educators (CNEs), with initial orientation days and specific training provided to help you become confident in the role.

On-the-job training will also be provided for relevant systems and programs, giving you the opportunity to build your skills and knowledge within a supportive environment.

This is more than an administration role. Your work will help ensure patients are appropriately scheduled, information is accurately managed and surgical services operate efficiently.

Why join Hunter New England Health?

• Be part of one of the largest and most diverse Local Health Districts in NSW
• Influence digital solutions that directly support patient care and clinical outcomes
• Salary packaging options
• Work collaboratively with passionate clinicians and digital health professionals
• Enjoy career development opportunities within NSW Health
• Make a real difference across a large, complex health service
• Fitness Passport for you and your family

What You'll Be Doing

The purpose of this position is to facilitate the efficient management of surgical waitlists and patient admissions by handling enquiries, bookings, planned admissions, and cancellations within the Waiting List Unit and Admissions Team. The role supports the Waitlist Coordinator by ensuring adherence to the NSW Health and HNELHD guidelines, accurate data reporting, and routine audits. Through effective communication with patients, surgeons and other stakeholders, the role drives timely and seamless elective surgery scheduling.

For role related queries or questions contact Michelle Wilkinson on [e-mail]

Information For Applicants

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via [e-mail] or 1300 40 25 23.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact [e-mail] for confidential support to ensure an equitable, barrier-free application process.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.

This position is full time; however, part time arrangements may also be considered.

Casual opportunities may be available for recommended applicants