Administration Officer Level 2 - Ward Clerk (Casual Pool)

NSW Health; Randwick; On-site; AUD 48,000 - 50,000; Part time

Benefits offered by this job

Salary packaging options

Up to $9K living expenses

Meal & entertainment allowance

Novated Leasing

Discounted Private Health Insurance

Up to 12 allocated days off per year

In-house training (RTO My Health Learn

Discounted gym memberships (Fitness)**

Employee Assistance Program (EAP)

Job summary

NSW Health's Prince of Wales Hospital is seeking an Administration Officer Level 2 – Ward Clerk for casual pool coverage. You will provide patient-focused administrative and clerical support across wards, coordinating reception, admissions, discharges and transfers, and maintaining confidential medical records.

Collaborating with nursing staff, you’ll support quality improvement, health and safety initiatives, and ongoing professional development while upholding NSW Health values of

Qualifications

• Demonstrated ability to perform a wide range of administrative tasks in a demanding work environment.
• Experience of responding to a range of enquiries and determining the appropriate response in a complex work environment.
• High level interpersonal, written and verbal communication skills.
• Ability to use computer hardware, software applications and electronic systems at a basic level in accordance with policies and procedure.
• Ability to work in a team environment with a flexible approach to rostering requirements.
• Effective time management skills and the ability to use initiative to problem solve.

Responsibilities

• Coordinate reception duties and manage patient admissions, discharges and transfers.
• Maintain accurate and confidential medical records and prepare patient documentation.
• Respond to enquiries in a professional and timely manner.
• Support quality improvement and workplace health and safety initiatives with the team.

Skills

Administrative tasks

Handling enquiries

Interpersonal communication

Written communication

Computer basics

Teamwork

Time management

Tools

Computer hardware

Software applications

Electronic systems

Job description

Employment Type: Casual
Position Classification:Administration Officer Level 2
Remuneration:$34.94 - $36.10 per hour plus superannuation
Hours Per Week:Up to 38
Requisition ID:REQ704225
Applications Close: Sunday 29th November 2026

Administration Officer Level 2, Ward Clerk, Casual Pool, Prince of Wales Hospital

• Financial benefits - Salary packaging options - Up to $9K for living expenses, $2.6K meal & entertainment, Novated Leasing; and Discounted Private Health Insurance.
• Work-life balance - Up to 12 allocated days off each year (for full-time employees) in addition to annual leave.
• Professional growth - Learning and development opportunities, including in-house training with RTO My Health Learning.
• Health & wellbeing - Discounted gym memberships with a Fitness Passport and Employee Assistance Program (EAP) for employees and family members.

The Role

The Administration Officer Level 2 – Ward Clerk provides efficient, effective and patient-focused administrative and clerical support to the wards at Prince of Wales Hospital. The role is responsible for coordinating reception duties, managing patient admissions, discharges and transfers, maintaining accurate and confidential medical records, preparing patient documentation and responding to enquiries in a professional and timely manner.

Working collaboratively with nursing management, admissions staff and the wider healthcare team, the Ward Clerk contributes to the smooth day-to-day operation of the ward, supports quality improvement and workplace health and safety initiatives, and demonstrates organisational values through respectful communication, teamwork and a commitment to ongoing professional development.

Where You'll be Working

Prince of Wales Hospital and Community Health Service is a Level 6 Tertiary Referral Hospital with an inpatient bed base of 370. Each year we care for more than 70,000 patients in our Emergency Department and have around 50,000 admissions to the inpatient units. POWH offers an outpatient service and rural outreach service and provides more than 900,000 occasions of non-admitted patient care each year, including innovative virtual models of care. We have transitioned the majority of inpatient units and wards to the Acute Services Building (ASB) including a state of the art Emergency Department and Intensive Care Unit. POWH provides an exceptional staff experience and enhanced patient and family outcomes as a result of the provision of person-centred care.

Randwick Local council is renowned for our world-class beaches and supported by cafes and restaurants to tickle your taste-buds, Randwick’s fascinating coastline and atmosphere will have you in awe the minute you arrive. Offering a mix of historic buildings, impressive beaches and coastal walks coupled with boutique restaurants, transport links and a vibrant nightlife, you’ll never be short of things to do in this progressive community.

Selection Criteria

To be considered for this position, please ensure you address the below questions as thoroughly as possible.

• Demonstrated ability to perform a wide range of administrative tasks in a demanding work environment.
• Experience of responding to a range of enquiries and determining the appropriate response in a complex work environment.
• High level interpersonal, written and verbal communication skills.
• Ability to use computer hardware, software applications and electronic systems at a basic level in accordance with policies and procedure.
• Ability to work in a team environment with a flexible approach to rostering requirements.
• Effective time management skills and the ability to use initiative to problem solve.

For role related queries or questions contact Vanessa Russell on ***************@health.nsw.gov.au

OurCOREValues are Collaboration, Openness, Respect and Empowerment and have been created by employees for employees and help define how we work and to inspire positive interactions in the workplace.

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplaces are welcoming and safe for all our employees, irrespective of their unique characteristic including age, ethnicity, cultural or spiritual background, gender identity, disability, education and social-economic status. Read about our Diversity, Inclusion and Belonging Strategy for more information.

Reasonable Adjustments

NSW Health recognises everyone is unique, and that you may require some adjustments to ensure you have the best opportunity to apply. If we can make some adjustments to the NSW Health recruitment/interview process, then please email***************@health.nsw.gov.auand let us know.

Adjustments may include but are not limited to, physical requirements, interview setups and specific interview availability times where required.

Information for Applicants:

• An eligibility list may be created for future vacancies
• Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.
• Applicants will be assessed against the essential requirements and selection criteria contained within the position description
• Recommended applicants will be reviewed for compliance with NSW Health policy directiveOccupational Assessment, Screening and Vaccination against Specific Diseasesfor all positions prior to offer
• We do have an Aboriginal Workforce Team that can also provide support(***************@health.nsw.gov.au)and for additional information please visit ourStepping Up Website