Administration Officer - (Fixed Term - 6 Months)

Fire Rescue Victoria; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Rostered days off

Flexible work arrangements

Professional development

Enterprise Agreement salary increases

Salary sacrifice options

Health and wellbeing support services

Annual sports voucher

Clothing allowance

Gym access

Job summary

Fire Rescue Victoria in Melbourne is seeking an Administration Officer on a fixed-term 6-month contract. You will provide essential administrative support to the Fire Safety and Built Environment Departments, manage permits and applications, and maintain accurate records and databases.

You will respond to enquiries, coordinate processes, and work with stakeholders across FRV. The role requires attention to detail, strong customer service, and the ability to prioritise multiple tasks while

Qualifications

• Excellent attention to detail with accurate record-keeping and data processing.
• Strong verbal communication skills for clear, professional assistance to diverse stakeholders.
• Well-developed written communication skills for accurate correspondence and documentation.
• Proven ability to manage competing priorities and meet deadlines with minimal supervision.

Responsibilities

• Provide high-level administrative support including reports, correspondence, research, invoicing and payments.
• Process and assess permits and applications in line with policies and regulations.
• Deliver responsive customer service and advice to internal and external stakeholders.
• Manage departmental mailboxes, urgent requests and workflow prioritisation.
• Develop and maintain templates, forms, reports and administrative documentation.
• Maintain accurate records and data across EDRMS and job tracking systems.

Skills

Attention to detail

Verbal communication

Written communication

Prioritization

Customer service

Teamwork

Education

Certificate IV or Diploma in Business Administration

Tools

EDRMS

Job description

Administration Officer - (Fixed Term - 6 Months)

Join a dynamic team where your attention to detail and administrative expertise will play a vital role in supporting fire safety initiatives and ensuring the accurate management of critical safety information.

Administration Officer

As an Administration Officer, you will provide essential administrative support to the Fire Safety and Built Environment Departments. You will manage permits and applications, maintain accurate records and databases, respond to enquiries, and coordinate key administrative processes. Success in this role requires strong attention to detail, excellent customer service skills, and the ability to manage multiple priorities while working collaboratively with stakeholders across FRV.

Functional Accountabilities

• Provide high-level administrative support, including reports, correspondence, research, invoicing, and payments
• Process and assess permits and applications in line with policies, regulations, and procedures
• Deliver responsive customer service and advice to internal and external stakeholders
• Manage departmental mailboxes, urgent requests, and workflow prioritisation
• Develop and maintain templates, forms, reports, and administrative documentation
• Maintain accurate records, files, and data across EDRMS and job tracking systems
• Ensure document compliance, record accessibility, and effective information management
• Perform general administrative duties and support departmental projects as required

The Team

The Community Safety team plays a vital role in enhancing fire safety and community resilience across Victoria. Working closely with industry, government and key stakeholders, the team supports safer built environments through fire safety initiatives, evidence-based programs, policy development, safety reform and false alarm reduction strategies. Through collaboration, research and advocacy, the team helps drive continuous improvements that protect communities and support operational firefighters.

What’s in it for you

• Access to Rostered Day/s Off
• Flexible work arrangements may be available
• Uniquely rewarding work in the service of the Victorian community
• Career and professional development
• Enterprise Agreement salary increases
• Salary sacrifice options (ie. novated lease or superannuation)
• An unrivalled suite of physical and mental health and wellbeing support services
• Access to an annual sports voucher
• Corporate Clothing Allowance (conditions apply)
• Free access to gym facilities (conditions apply)

What you will need to Succeed

• Excellent attention to detail and the ability to maintain accurate records and process information with a high degree of accuracy
• Certificate IV or Diploma in Business Administration, Business Management, or a related discipline is desirable
• Strong verbal communication skills, with the ability to provide clear, professional and customer-focused assistance to a diverse range of stakeholders
• Well-developed written communication skills, with the ability to prepare accurate correspondence and documentation
• Demonstrates accountability for delivering quality work on time and can be relied upon to work independently
• Proven ability to effectively manage competing priorities, meet deadlines and deliver high-quality outcomes with minimal supervision

Fire Rescue Victoria (FRV) is a modern fire and rescue service dedicated to meeting the needs of twenty-first century Victoria. With a workforce of over 4,500 highly committed employees, FRV serves and protects communities across Melbourne and Victoria’s major regional centres.

In delivering this service, we are guided by our core values of teamwork, integrity, respect and accountability. These values underpin everything we do and shape our organisational culture. We are seeking candidates who are committed to embodying these principles in their work and behaviours.

FRV is an inclusive employer and encourages applications from people of all backgrounds, including individuals of all ages, genders, cultural and linguistic backgrounds, religious beliefs, Aboriginal and Torres Strait Islander peoples, people with disability, and people of diverse gender identities and sexualities.

FRV’s standard practice is to appoint at the advertised salary level.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa to apply for this position.