Administration Officer - Chronic Conditions

West Moreton Hospital and Health Service; Ipswich City; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Mentorship

Paid study leave

Flexible work options

Salary packaging

Job summary

West Moreton Health is seeking an experienced administration support officer for the Heart Failure, Lung Health and Cardiac Rehabilitation Services. You will optimise appointment utilisation and support Consultants and Clinicians to deliver timely, patient-centred care in a busy regional health service.

The ideal candidate will have strong communication and organisational skills, ability to prioritise teamwork, and familiarity with health software such as ieMR, Medi Records, ESM and HBCIS.

Qualifications

• Experience in administration roles.
• Strong interpersonal and written/oral communication.
• Ability to prioritise and coordinate in a team environment.
• Proficiency in Microsoft Office and health software packages (ieMR, Medi Records, ESM, HBCIS).

Responsibilities

• Provide high-level administration support to Heart Failure, Lung Health and Cardiac Rehabilitation Services.
• Efficient utilisation of appointment times for Consultants and Clinicians.
• Assist with customer service and general inquiries.

Skills

Interpersonal skills

Negotiation

Problem solving

Oral communication

Written communication

Team coordination

Microsoft Office

Software knowledge

Tools

ieMR

Medi Records

ESM

HBCIS

Job description

About West Moreton Health

West Moreton Health is one of Queensland's most diverse and rapidly evolving health services, delivering health care to over 300,000 people across Ipswich, Boonah, Gatton, Laidley, and Esk.

We provide preventative and primary healthcare services, ambulatory services, acute care, sub-acute care, oral health, mental health and other specialised services, including prison and youth detention health services, and alcohol and other drugs services to the region.

At West Moreton Health, our employees apply our shared values to every aspect of their work. This helps make sure our workplaces are effective, inclusive and empower our employees to reach our goals.

As a Child Safe Organisation, At West Moreton Health

• We prioritise children and young people being seen, heard, and safe in every interaction.
• We create inclusive environments where the voices and needs of children and young people are valued and respected.
• We believe safeguarding is shared responsibility, upheld by every member of our organisation.

Come and join a connected team of over 6,000 professionals delivering compassionate, community-based care across the West Moreton region.

What it's like to work with us | West Moreton Health

About The Role

This position provides a high level of administration support and customer service to the Heart Failure, Lung Health, and Cardiac Rehabilitation Services. This position provides efficient utilisation of appointment times for Consultants and Clinicians.

About You

The ideal person for this role will be someone who can demonstrate the following:

• Experience and demonstrated achievement in similar roles.
• Well-developed interpersonal, negotiation, problem solving, oral and written communication skills.
• Ability to prioritise and coordinate activities in a team environment to meet deadlines, and to be flexible in a changing work environment.
• Ability in the use of Microsoft Office programs and the ability to acquire knowledge of relevant software packages (e.g. ieMR, Medi Records, ESM, HBCIS).

Mandatory Requirements

• Vaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16

Why choose us

• Purposeful work that makes a meaningful impact in one of Queensland's fastest-growing regions.
• Professional development including mentorship, paid study leave, simulation training and research opportunities.
• Career pathways with support to step into senior roles and leadership.
• Wellbeing supports including peer networks, flexible work options, EAP and dedicated mental health programs.
• Competitive benefits including salary packaging and up to 12.75% super.
• A lifestyle you’ll love in a region that blends rural charm, natural beauty and city convenience.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.