Administration Officer

Hunter New England Health; Tamworth Regional Council; On-site; AUD 74,000 - 76,000; Full time

Benefits offered by this job

Salary packaging

Superannuation

Job summary

Hunter New England Health's North West Cancer Centre in Tamworth Hospital is seeking an Administration Officer to join our busy team. The role supports patient-centred care by delivering professional front-line service by phone, email and in person, and by managing appointments and patient records.

With a focus on accuracy, friendly service and teamwork, you will handle referrals, billing support and coordination across outpatient services, helping patients and families access care efficiently.

Qualifications

• At least 2 years of admininstration experience
• Is motivated, organised and competent in an administrative environment.
• Has excellent interpersonal and communication skills.
• Provides professional and respectful customer service.
• Enjoys working collaboratively as part of a multidisciplinary team.
• Can manage competing priorities in a busy environment.
• Is adaptable and able to respond positively to changing demands.Demonstrates accuracy and attention to detail.
• Maintains a patient-centred approach in all interactions.
• Is confident using computer software and electronic systems.

Responsibilities

• Provide consistent, high quality customer service as a person of first contact including, telephone, email enquiries and personal contact with clients.
• Action incoming referrals and booking of appointments.
• Prepare billing, data reports and correspondence as required.
• Analyse and coordinate all correspondence (including, incoming and outgoing mail, briefings, telephone calls and emails as appropriate) for action, utilising appropriate tracking systems and deadlines to ensure matters are dealt with in regard to importance, priority and urgency.
• Provide support to data entry and record keeping.
• Supporting efficient patient flow across outpatient services.
• Communicating effectively with patients, families, carers and healthcare professionals.
• Working collaboratively with clinical and administrative teams to support the smooth coordination of outpatient services.

Job description

Employment Type

Permanent Full Time

Position Classification

Administration Officer Level 3

Remuneration

$73,915.12 - $76,218.8 Per Annum + Super + Salary Packaging

Hours Per Week

38

Requisition ID

REQ694049

Location

Tamworth Hospital

Closing Date

Monday 05 October 2026

Make a difference from the first hello and join our Administration Team at the North West Cancer Centre

Are you an organised, motivated and customer-focused administration professional looking to make a difference in healthcare? The North West Cancer Centre is looking for an enthusiastic Administration Officer to join our busy and supportive team. You will play an important role in supporting the delivery of high-quality, patient-centred care and helping patients and families access outpatient services efficiently.

About the team

The North West Cancer Centre team works collaboratively with multidisciplinary clinical staff to support a high volume of outpatient clinics. The team provides comprehensive administrative services that help ensure efficient patient flow, coordinated appointments and accurate clinical documentation.

With a strong focus on customer service, our administration team plays a key role in facilitating timely access to care and creating a positive experience for patients, families, carers and healthcare providers.

About the role

As an Administration Officer, you will be an important first point of contact for patients and healthcare providers, providing professional and compassionate customer service by telephone, email and in person.

Your responsibilities will include:

• Provide consistent, high quality customer service as a person of first contact including, telephone, email enquiries and personal contact with clients.
• Action incoming referrals and booking of appointments.
• Prepare billing, data reports and correspondence as required.
• Analyse and coordinate all correspondence (including, incoming and outgoing mail, briefings, telephone calls and emails as appropriate) for action, utilising appropriate tracking systems and deadlines to ensure matters are dealt with in regard to importance, priority and urgency.
• Provide support to data entry and record keeping.
• Supporting efficient patient flow across outpatient services.
• Communicating effectively with patients, families, carers and healthcare professionals.
• Working collaboratively with clinical and administrative teams to support the smooth coordination of outpatient services.

This is a busy and varied role where your organisation, communication skills and attention to detail will contribute directly to the patient experience.

About you

We are looking for someone who:

• At least 2 years of admininstration experience
• Is motivated, organised and competent in an administrative environment.
• Has excellent interpersonal and communication skills.
• Provides professional and respectful customer service.
• Enjoys working collaboratively as part of a multidisciplinary team.
• Can manage competing priorities in a busy environment.
• Is adaptable and able to respond positively to changing demands.Demonstrates accuracy and attention to detail.
• Maintains a patient-centred approach in all interactions.
• Is confident using computer software and electronic systems.

Support and development

You will be supported by the Administration Manager who will provide guidance regarding procedures and protocols. You will also receive on-the-job training and support from experienced team members as you develop your knowledge and confidence in the role.

Within your first three months, you will have the opportunity to work with your manager to develop an individual training and development plan to support your ongoing learning and professional growth.

Why join Hunter New England Health?

• Be part of one of the largest and most diverse Local Health Districts in NSW
• Influence digital solutions that directly support patient care and clinical outcomes
• Salary packaging options
• Work collaboratively with passionate clinicians and digital health professionals
• Enjoy career development opportunities within NSW Health
• Make a real difference across a large, complex health service
• Fitness Passport for you and your family

What you'll be doing

Provide an efficient and effective administrative/clerical service within the unit.

Applicants will be assessed against the essential requirements and selection criteria contained within the position description. For assistance addressing selection criteria visit https://bit.ly/3vL5fq2. Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit https://bit.ly/HNEHealthSteppingUp

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via [e-mail] or 1300 40 25 23.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact [e-mail] for confidential support to ensure an equitable, barrier-free application process.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.

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