Admissions and Bookings Officer

Hunter New England Health; Tamworth Regional Council; On-site; AUD 74,000 - 76,000; Full time

Benefits offered by this job

Allocated days off

Salary packaging options

Fitness Passport

Job summary

Hunter New England Health is seeking an Administration Officer at Tamworth Hospital to join the Patient Services Department. This permanent full-time role supports a 38-hour week, providing everyday administrative and clerical services, and assisting with patient and visitor needs in a fast-paced health environment.

You will work with a team of eight, delivering excellent customer service, accurate records management, and coordinated communications to support elective surgery waiting lists and

Qualifications

• Excellent communication and customer service skills.
• Can plan, organise and prioritise competing tasks with accuracy.
• Commitment to culturally safe and respectful care for patients.

Responsibilities

• Providing high-quality customer service via face-to-face interactions, telephone and email enquiries.
• Supporting administrative processes including data entry, record management, correspondence and financial administration.
• Coordinating incoming correspondence and ensuring actions are completed within required timeframes.
• Maintaining accurate electronic and paper records in accordance with NSW Health and State Records requirements.
• Building positive working relationships with colleagues and stakeholders across the hospital.
• Contributing to a safe, respectful and culturally inclusive workplace that reflects the values of HNE Health and NSW Health.

Skills

Customer service

Communication

Teamwork

Job description

Employment Details

• Employment Type: PermanentFull Time
• Position Classification: Administration Officer Level 3
• Remuneration: $73,915.12 - $76,218.8 Per Annum + Super + Salary Packaging
• Hours Per Week: 38
• Requisition ID: REQ697126
• Location: Tamworth Hospital
• Closing Date: Sunday 11 October 2026

Be the friendly face that makes every patient's journey start with exceptional care

An exciting opportunity exists for an Administration Officer. Are you passionate about providing exceptional customer service and enjoy working in a fast-paced healthcare environment? Hunter New England Local Health District (HNELHD) is seeking motivated and adaptable an Administration Officer to join the Patient Services Department at Tamworth Hospital.

About the Team

Patient Services is located on the ground floor of the Tamworth hospital and plays a vital role in supporting patients, visitors and clinical teams. As the first point of contact for many people accessing our services, our team is committed to delivering a welcoming, professional and patient-focused experience. The Patient Services team oversees and manages the waiting list for all Elective Surgery for the Tamworth hospital in line with the Surgical access policy. The successful applicant will need to become familiar with the policy and will be provided training on how this fits into the role.

About the Role

As an administration Officer, you'll work across the Patient Services Department, providing outstanding customer service while supporting a range of administrative functions. Every day brings something different, making this an ideal opportunity for someone who enjoys variety and working collaboratively with others. This role works with a team of 7 other administration officers who oversee a variety of tasks.

This is a non shift position hours of the role are Monday to Friday 8am – 4.30pm

Responsibilities

• Providing high-quality customer service via face-to-face interactions, telephone and email enquiries.
• Supporting administrative processes including data entry, record management, correspondence and financial administration.
• Coordinating incoming correspondence and ensuring actions are completed within required timeframes.
• Maintaining accurate electronic and paper records in accordance with NSW Health and State Records requirements.
• Building positive working relationships with colleagues and stakeholders across the hospital.
• Contributing to a safe, respectful and culturally inclusive workplace that reflects the values of HNE Health and NSW Health.

About You

• Thrives in a busy environment and can adapt to changing priorities.
• Enjoys working collaboratively and contributing to a supportive team.
• Has excellent communication and customer service skills.
• Can plan, organise and prioritise competing tasks while maintaining accuracy.
• Demonstrates professionalism, initiative and a positive attitude.
• Is committed to providing culturally safe and respectful care for all patients, particularly Aboriginal and Torres Strait Islander peoples.

While previous administrative or health experience is desirable, we're equally interested in candidates with a willingness to learn and a genuine commitment to delivering excellent service.

Why join Hunter New England Health?

• Be part of one of the largest and most diverse Local Health Districts in NSW
• Influence digital solutions that directly support patient care and clinical outcomes
• Salary packaging options
• Work collaboratively with passionate clinicians and digital health professionals
• Enjoy career development opportunities within NSW Health
• Make a real difference across a large, complex health service
• Fitness Passport for you and your family

What you'll be doing

Provide an efficient and effective administrative/clerical service.

Information for Applicants:

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging is beneficial to most Hunter New England Health employees and may increase your take‑home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via [e-mail] or 1300 40 25 23.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact [e-mail] for confidential support to ensure an equitable, barrier‑free application process.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.

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