Administration Officer

Angels Care; Nelson; On-site; AUD 28,000 - 42,000; Part time

Job summary

Angels Care Pty Ltd is seeking a reliable Administration Officer to join our head office in Marsden Park. This part-time, on-site role supports the operational running of a growing registered NDIS provider, serving as the first point of contact for participants, families, referrers, and stakeholders.

You will help maintain participant records, manage communications, and assist with rostering, invoices, and NDIS documentation, ensuring privacy and accuracy in all back-office processes.

Qualifications

• Minimum 2 years' administration experience in health, disability, or community services.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and cloud-based tools.
• Ability to manage competing priorities and maintain attention to detail.
• Current NDIS Worker Screening Check (or willingness to obtain).
• Right to work in Australia.

Responsibilities

• Manage general office communications including phone, email, and correspondence
• Coordinate participant intake processes, including initial inquiries and service agreements
• Maintain accurate participant records and confidential files in line with privacy legislation
• Support rostering and coordination of support workers with the operations team
• Process invoices, NDIS claims, and financial documentation as directed
• Prepare reports, meeting minutes, and internal communications
• Assist with NDIS compliance administration, policy documentation, and audit preparation
• Provide general administrative support to the management team

Skills

Communication skills

Attention to detail

Prioritization

Customer service

Education

Certificate III in Business Administration

Tools

Microsoft Office Suite

Cloud-based tools

CRM software

Job description

About The Role

Angels Care is looking for a reliable and organised Administration Officer to join our head office team in Marsden Park. This is a part-time, on-site role supporting the operational running of a growing registered NDIS provider.

You will be the first point of contact for many participants, families, referrers, and stakeholders, and will play a central role in keeping our back-office functions running smoothly. Your work will directly support the quality of care our team delivers in the community.

This role suits someone who thrives in a fast-paced environment, has excellent attention to detail, and wants to be part of a team making a genuine difference in the lives of people with disability.

Key Responsibilities

• Manage general office communications including phone, email, and correspondence
• Coordinate participant intake processes, including initial inquiries and service agreements
• Maintain accurate participant records and confidential files in line with privacy legislation
• Support rostering and coordination of support workers in conjunction with the operations team
• Process invoices, NDIS claims, and financial documentation as directed
• Prepare reports, meeting minutes, and internal communications
• Assist with NDIS compliance administration, policy documentation, and audit preparation
• Provide general administrative support to the management team

Required Qualifications & Checks

• Minimum 2 years' administration experience, preferably in health, disability, or community services
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and cloud-based tools
• Demonstrated ability to manage competing priorities and maintain attention to detail
• Current NDIS Worker Screening Check (or willingness to obtain)
• Right to work in Australia

Preferred Skills & Experience

• Previous experience in an NDIS provider administration role
• Familiarity with NDIS billing, service agreements, or plan management processes
• Experience with practice management or CRM software
• Certificate III or above in Business Administration or related field

About Angels Care

Angels Care Pty Ltd (ABN 89 631 780 731) is a registered NDIS provider delivering compassionate, person-centred disability support across Western Sydney and New South Wales. We are committed to the NDIS Quality and Safeguards Commission standards and to supporting every participant to live the life they choose.

Our team of dedicated professionals — support workers, coordinators, clinicians, and administrators — works together to provide high-quality, evidence-informed disability services that make a real difference in people's lives every day.

Head office: 47 Frontier Avenue, Marsden Park NSW 2765