Administration Officer

Central Queensland Hospital and Health Service; Emerald; On-site; AUD 97,000 - 118,000; Full time

Benefits offered by this job

Ongoing Professional Development and E

Flexible Work-Life Balance

Generous Salary Sacrificing Options

Paid Parental Leave

Employee Assistance Program (EAP)

Discounted Private Health Insurance

Fitness Passport

Job summary

Central Queensland Mental Health Alcohol and Other Drugs Service in Emerald, QLD is seeking an experienced administrator to lead the central Highlands Mental Health Service administration function. You will coordinate staff coverage, recruitment, training, and performance while driving data-driven improvements across service delivery.

The role requires strong clerical skills, data handling, and the ability to manage confidential information, with opportunities for professional development and

Qualifications

• Confident using databases, spreadsheets and corporate systems for accurate data entry, retrieval and reporting.
• Strong clerical and secretarial skills, including meeting coordination, correspondence, committee support and managing enquiries.
• Excellent written, verbal and interpersonal skills, with the ability to liaise, negotiate and communicate across all levels of the service.
• Able to deliver formal and informal training, provide practical guidance and troubleshoot issues.
• Understanding of quality HR practices, workplace health and safety, equity, anti-discrimination and ethical conduct.

Responsibilities

• Lead the administration function within the Central Highlands Mental Health Service, coordinating staff coverage, recruitment, training, performance and development.
• Drive quality improvement by analysing service data, identifying opportunities and documenting improvements to strengthen service delivery.
• Own information management support, providing first-level advice, troubleshooting, data entry and retrieval across CIMHA and other Mental Health systems.
• Coordinate high-level confidential administration, including meetings, agendas, minutes, correspondence, HR documentation and reports for the Team Leader and Corporate Office.
• Protect data quality and service standards, supporting routine reporting, monitoring information integrity and contributing to a safe, ethical and compliant workplace.

Skills

Data entry

MS Excel

Database systems

Administrative support

Training delivery

Communication

Tools

CIMHA system

HR documentation tools

Job description

Central Queensland Hospital and Health Service - Emerald QLD

Central Queensland Mental Health Alcohol and Other Drugs Service provides specialist mental health, alcohol and substance-related care across Rockhampton, Capricorn Coast, Gladstone, Central Highlands and Banana, with services available throughout each region. Rockhampton is the principal service centre, housing the administration of the Mental Health Act 2016 and acute adult inpatient facilities. The service also provides Adult Step-Up Step-Down care in Gladstone and an Adult Community Care Unit in Rockhampton, creating a network of support across hospital, community and recovery-focused settings.

About us:

Central Queensland Mental Health Alcohol and Other Drugs Service provides specialist mental health, alcohol and substance-related care across Rockhampton, Capricorn Coast, Gladstone, Central Highlands and Banana, with services available throughout each region. Rockhampton is the principal service centre, housing the administration of the Mental Health Act 2016 and acute adult inpatient facilities. The service also provides Adult Step-Up Step-Down care in Gladstone and an Adult Community Care Unit in Rockhampton, creating a network of support across hospital, community and recovery-focused settings.

About the role:

• Lead the administration function within the Central Highlands Mental Health Service, coordinating staff coverage, recruitment, training, performance and development.


• Drive quality improvement by analysing service data, identifying opportunities and documenting improvements to strengthen service delivery.


• Own information management support, providing first-level advice, troubleshooting, data entry and retrieval across CIMHA and other Mental Health systems.


• Coordinate high-level confidential administration, including meetings, agendas, minutes, correspondence, HR documentation and reports for the Team Leader and Corporate Office.


• Protect data quality and service standards, supporting routine reporting, monitoring information integrity and contributing to a safe, ethical and compliant workplace.

About you:

• Confident using databases, spreadsheets and corporate systems for accurate data entry, retrieval and reporting.


• Strong clerical and secretarial skills, including meeting coordination, correspondence, committee support and managing enquiries.


• Excellent written, verbal and interpersonal skills, with the ability to liaise, negotiate and communicate across all levels of the service.


• Able to deliver formal and informal training, provide practical guidance and troubleshoot issues.


• Understanding of quality HR practices, workplace health and safety, equity, anti-discrimination and ethical conduct.

What we offer:

Total remuneration value of up to $118,172 p.a. is comprised of:

• An hourly rate between $47.41 - $52.23 p.h.


• 12.75% employer superannuation contribution


• 17.5% leave loading

Additional Benefits:

• Ongoing Professional Development and Education Opportunities


• Flexible Work-Life Balance and Variety


• Generous Salary Sacrificing Options


• Paid Parental Leave


• Employee Assistance Program (EAP)


• Discounted Private Health Insurance


• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

Applications close: Wednesday, 9 September 2026