Administration Officer

SA Health; City of Mount Gambier; Presencial; AUD 66.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary packaging

Fitness Passport access

Free public transport for SA Health

Employee Assistance Program

Relocation assistance

Descripción de la vacante

The Women’s and Children’s Health Network (WCHN) in South Australia is seeking an Administration Officer for the CaFHS division. The role provides administrative support and quality customer service across Child and Family Health Service offices state-wide, reporting to the Administrative Manager/Advanced Nurse Unit Manager.

Key duties include managing customer enquiries, supporting records management, and maintaining secure client records while contributing to service improvement and a safe

Formación

• Sound interpersonal and communication skills including the ability to communicate effectively with consumers, staff, external agencies and members of the public, both face-to-face and over the telephone, demonstrating a respect for different cultural groups and life situations
• Able to effectively resolve conflict in the workplace
• Working in a demanding frontline customer service position within a Health Service
• Administrative Systems, Procedures and Guidelines

Responsabilidades

• Ensure the provision of a quality customer information and enquiry service to both internal and external clients
• Contribute to the efficient and effective operation of services by providing a comprehensive administration support service
• Responsible for maintaining an efficient and coordinated customer booking system, supporting effective records management, and ensuring the accuracy of electronic databases.
• Responsible for maintaining a confidential and secure client records service, participating in quality and risk management activities to support continuous service improvement, and contributing to a positive and safe work environment

Conocimientos

Interpersonal skills

Communication skills

Conflict resolution

Frontline customer service

Descripción del empleo

Job no: 952975
Work type: Full time
Location: South East
Categories: Administration, Business and Management

• Women’s and Children’s Health Network, Child and Family Health Services (CaFHS), Mount Gambier, 5291
• Salary - ASO2 - Administrative Services Officer L2, $66,442 to $69,504 + 12% Superannuation and Salary Sacrifice Benefits
• Full Time- 12 Month Contract

About WCHN
Join the Women’s and Children’s Health Network (WCHN), South Australia’s leading provider of care for women, babies, children and young people. We’re shaping the future of healthcare through compassion, innovation and excellence - with our communities at the heart of everything we do.

What WCHN Can Offer You

• Access to salary packaging benefits of up to $9,010 each FBT year for living expenses (e.g. mortgage, rent, utilities, groceries), plus an additional $2,650 each FBT year for meal entertainment expenses.
• Access to Fitness Passport (workplace health and fitness program that gives you and your family access to a wide choice of gyms and pools across South Australia.)
• Free public transport to and from the Women’s and Children’s Hospital for SA Health metropolitan hospital staff (excludes network community sites).
• Support for you and your family via our Employee Assistance Program.
• Relocation financial support may be negotiated, subject to eligibility. Click here for details and contact the enquires person for further information.

About the role

The position of Administration Officer reports to the Administrative Coordinator / Administration Manager and is responsible to the Administrative Manager / Advanced Nurse Unit Manager for the provision of administrative support and quality customer service to a range of clients for the Child and Family Health Service offices located at a variety of locations state-wide.

Key duties of the role

• Ensure the provision of a quality customer information and enquiry service to both internal and external clients
• Contribute to the efficient and effective operation of services by providing a comprehensive administration support service
• Responsible for maintaining an efficient and coordinated customer booking system, supporting effective records management, and ensuring the accuracy of electronic databases.
• Responsible for maintaining a confidential and secure client records service, participating in quality and risk management activities to support continuous service improvement, and contributing to a positive and safe work environment

Skills and Experience

• Sound interpersonal and communication skills including the ability to communicate effectively with consumers, staff, external agencies and members of the public, both face-to-face and over the telephone, demonstrating a respect for different cultural groups and life situations
• Able to effectively resolve conflict in the workplace
• Working in a demanding frontline customer service position within a Health Service
• Administrative Systems, Procedures and Guidelines

Enquiries can be directed to

Henry Bell

Administration Manager

8303 1648

[e-mail]

To learn more about this role - including key selection criteria, special conditions and minimum requirements - please refer to the attached role description and the document checklists below:

• ASO2 - CaFHS Administration Officer - Role Description - 952975.pdf
• Immunisation Requirements Checklist
• Applicant Documents Checklist

If you would like further information on applying and winning this role, go to our SA Health Careers Site for the Australian Applicant Guide or if you are an international applicant, check out the International Application Guide .

The South Australian public sector promotes diversity and flexible ways of working part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Aboriginal and Torres Strait Island applicants are encouraged to apply.

Application Closing Date: Thursday 12 November 2026 11:55PM