Ward Clerk

Alfred Health; Australia; On-site; AUD 52,000 - 62,000; Part time

Benefits offered by this job

Salary packaging

Onsite fitness facilities

Childcare services

Job summary

Bayside Health is seeking a part-time Emergency/Reception Clerk to join the Sandringham Hospital team in Melbourne. You will welcome patients and visitors, handle registrations and discharges, and provide clerical support across a 24/7 rotating roster.

The role requires confidentiality, courteous interactions, accurate documentation, and switchboard duties. Strong typing, computer skills, and basic medical terminology are essential, along with a customer-service mindset.

Qualifications

• Excellent clerical, typing and computer skills.
• Adequate command of English both written and oral.
• Basic understanding of medical and hospital terminology.
• Demonstrate success in customer service skills.
• Understanding and compliant with policies and procedures.

Responsibilities

• Demonstrate, understand and comply with the need for strict confidentiality concerning any patient details.
• Demonstrate a courteous and respectful manner in all interactions with patients, their relatives and visitors to the Department.
• Assembling and labelling correctly all patient documentation in a timely manner.
• Photocopy Sandringham ED paperwork for inclusion in Monash Women’s at Sandringham histories as required.
• Obtain relevant medical histories from other hospitals.
• Restock stationery levels throughout the department.
• Answer switchboard phone and disseminate calls to appropriate areas.

Skills

Clerical skills

Typing

Computer skills

English proficiency

Customer service

Tools

MS Office

Job description

Bayside Health

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Permanent position
• Part time (various hours available)
• Managers and Administrative Worker Grade 1
• Located at Sandringham Hospital
• Great staff benefits! 5 weeks annual leave & salary packaging

The Role

The Emergency/Reception Clerk is a pivotal rolewithin Sandringham Hospital. As a first point of contact to our patients and visitors, members of staff and other hospital personnel, both face to face and over the phone, they are required to promote excellent customer service. The role is responsible for all patient registrations, admissions and discharges within the emergency department. The role also provides general clerical support to the department as directed by and in collaboration with nursing and medical staff. This clerical position incorporates a 24/7 rotating roster including day, afternoon, evening and nights. The successful candidate must be able to work across all shifts.

Key Responsibilities

• Demonstrate, understand and comply with the need for strict confidentiality concerning any patient details
• Demonstrate a courteous and respectful manner in all interactions with patients, their relatives and visitors to the Department
• Assembling and labelling correctly all patient documentation in a timely manner
• Photocopy Sandringham ED paperwork for inclusion in Monash Women’s at Sandringham histories as required
• Obtain relevant medical histories from other hospitals
• Restock stationery levels throughout the department
• Answer switchboard phone and disseminate calls to appropriate areas

Skills and Experience Required

• Excellent clerical, typing and computer skills
• Adequate command of English both written and oral
• Basic understanding of medical and hospital terminology
• Demonstrate success in customer service skills
• Understanding and compliant with policies and procedures

Staff Benefits

• Salary packaging & novated leasing through Maxxia
• Fantastic onsite fitness facilities at The Alfred through ProSporthealth and fitness
• Childcare services at The Alfred managed by KU Children’s Services

If applicable, specify specific requirements that you require in the cover letter or CV.

For enquiries regarding this position, please contactSharon Jones, Team Leader (Clerical) - [e-mail]

Applications close 11pm AEST, Thursday,24 September 2026

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.