Administration Manager - Icon Cancer Centre Concord

Icon Group; Sydney; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Novated lease

Rewards portal

Employee assistance program

Development pathways

Online courses

Paid parental leave

Job summary

Icon Cancer Centre Australia is seeking an Administration Manager in Sydney to lead our administration team at Concord Repatriation General Hospital. You will oversee billing, data entry, rostering, and daily operations while partnering with clinicians and nursing staff in a patient-first environment.

This full-time role offers a supportive workplace focused on process improvement, recruitment, training, and ensuring compliance with healthcare standards.

Qualifications

• Experience supervising and leading teams in a health environment.
• Experience with private health fund claims processes.
• Strong customer service focus with stakeholder relationship skills.
• Advanced knowledge of MS Word, Excel and Outlook.
• Experience with Medicare, DVA and private billing (desirable).
• Knowledge of healthcare regulations and governance (desirable).
• Management training or qualification (desirable).

Responsibilities

• Lead and develop the administration team to deliver high-quality patient services.
• Oversee billing, data entry, rostering, and daily administration tasks.
• Support recruitment, training and ongoing staff development.
• Ensure compliance with workplace and healthcare standards.
• Foster effective communication with clinicians, patients and departments.
• Drive continuous improvement in administrative processes.

Skills

Team lead

Medical administration

Customer service

Microsoft Office

Billing (Medicare/DVA)

Education

Management qualification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Administration Sydney Full Time Icon Cancer Centre Australia

We're looking for a new Administration Manager!

Join our wonderful team in an important role as we support our valued patients and families receiving radiation therapy-based cancer treatment from our medical specialists, therapists and nursing professionals.

Key Points:

• Lead and Support a Small Team of Medical Administrators
• Be Part of a Rapidly Growing Organisation with Patient Care at the Core
• Great Hourly Rate, No Nights or Weekends, PD Allowance
• Permanent Full-Time, Monday-Friday - Concord Repatriation General Hospital

Is this you?

• A passion and aptitude to learn new processes, become the expert and a drive to teach, lead and support your team.
• Experience in medical administration and/or practice management (hospital experience a huge bonus!)
• Excellent computer skills and eye for continuous improvement.
• The enthusiasm to foster a supportive environment and see others flourish.

Most importantly, we want someone who will embrace our patient-first mindset. Patients are at the heart of everything we do. Our care is truly end-to-end. Our growth is fast. Our technology is cutting edge. Our partnerships are ground-breaking, and our social impact is global.

Our mission is simple but powerful - deliver the best care possible, to as many people as possible, as close to home as possible.

About the Role:

Based within the Concord Repatriation General Hospital, this role reports to our supportive Site Manager and is responsible for leading our administration team. This role requires close coordination with all our disciplines and is a varied role which includes team management, billing, data entry and auditing, rostering, site maintenance, training and development and oversight over all other daily activities. This role will operate in a full-time capacity, working 76 hours per fortnight, working 5 days a week Monday to Friday.

Key Responsibilities:

• Help cultivate a warm, safe and supportive environment for both staff and patients
• Assist in recruitment of administration staff and ongoing training and skill development
• Rostering of the administration team to meet business needs
• Support and lead the administration team through daily tasks and responsibilities
• Audit and evaluate practices and workflow to ensure compliance and best practice
• Meet organisational KPIs and targets for the administration team
• Patient billings and informed financial consent
• Exhibit effective communication skills with all staff, patients and carers
• Establish strong working relationship with the Site Manager, Doctors and staff
• Build positive relationships with other/hospital departments and the wider professional community
• Facilitate succession planning within the administration department by fostering leadership development and identifying gaps in skill
• Implement practice changes and quality improvements seamlessly within the team

Skills & Experience:

• Experience supervising and leading teams in a health environment
• Experience and knowledge of the private health fund claiming process
• Demonstrated commitment to customer service and successful development of long term relationships with external and internal customers
• Advanced knowledge of Microsoft applications including Word, Excel and Outlook
• Advanced knowledge of all patient billings i.e. Medicare, DVA and private patients (desirable)
• Knowledge of legislative requirements in a health care setting (desirable)
• Qualification or training in management and leading teams (desirable)

Icon Cancer Centre - Australia and New Zealand

Icon Cancer Centre are pioneers of private cancer care in Australia with a proud history spanning decades. We have a large and expanding network of cancer centres across Australia. These centres include a mix of dedicated medical oncology, haematology, and radiation oncology facilities, as well as comprehensive cancer centres that bring all services together under one roof, including research and pharmacy. Many of our cancer centres are in outer-metro and regional communities delivering on our mission to bring the best possible care, closer to home.

Here's why our people choose us:

Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.

Impact, at Scale: We're Australia's largest dedicated provider of cancer care, with our global reach growing every day. Here you'll know your work is making a difference.

Connection, at Heart: Our work isn't easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.

Opportunity, at Hand: We're constantly innovating and evolving. Working across a broad network of services, you'll be part of a team focused on delivering exceptional patient care while embracing growth, development, and new opportunities.

Our Culture and Benefits:

We don't just offer jobs-we offer careers that grow with you.

• Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings - potentially saving you thousands!
• Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.
• Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
• Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we'll help you grow with us.
• Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories.
• Paid Parental Leave: Supporting you both personally and professionally.

Excited to join Us?

We're incredibly proud of our passionate, dedicated people and the life-changing work they do. to join us and make a difference. You belong with a team that genuinely cares.

We celebrate diversity and are committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.

We are committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.