Administration Team Leader - Icon Cancer Centre North Adelaide

Icon Group; Adelaide; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Access to Novated Lease Options

Rewards Portal

Employee Assistance Program

Development Pathways

Online Courses

Paid Parental Leave

Job summary

Icon Cancer Centre, North Adelaide, part of Icon Group, is seeking an Administration Team Leader to coordinate medical administration, oversee billing and rostering, and lead a skilled team in a busy cancer treatment environment.

You will report to the Site Manager and work Monday to Friday, 76 hours per fortnight, with a focus on service excellence for patients, doctors and clinical teams.

Qualifications

• Proven leadership experience in an administration setting.
• Knowledge of Medicare, DVA and Private Health Insurance processes.
• Strong organisational and time management skills.
• Clear verbal and written communication abilities.
• Proficiency across Word and Excel.
• Commitment to high-quality client service.
• Advanced knowledge of medical terminology (preferred).

Responsibilities

• Lead the Administration team to deliver timely, accurate patient services.
• Coordinate with clinicians and site staff to optimize appointment scheduling and reception activities.
• Oversee billing, data entry, auditing and rostering.
• Manage cash handling, end-of-day reconciliation and general site maintenance.
• Provide staff training and development support as needed.
• Contribute to KPI achievement and continuous service improvement.

Skills

Leadership

Medicare / DVA / PHI knowledge

Organisational skills

Time management

Verbal & written communication

MS Word & Excel

Client service excellence

Medical terminology knowledge

Tools

Microsoft Word

Microsoft Excel

Job description

Administration Adelaide Full Time Icon Cancer Centre Australia

We're looking for a new Administration Team Leader in our Cancer Treatment Centre in North Adelaide!

• Lead a Team of Medical Administrators
• Champion our Friendly and Supportive Environment, for both Staff and Patients
• Competitive Remuneration, Development & Progression Opportunities
• Permanent, Full-Time (Monday to Friday) - North Adelaide, SA

About the role:

This patient facing role reports to the Site Manager and is responsible for leading our administration team in the provision of high levels of service to our patients, our doctors, and our clinical teams. This role requires close coordination with all our disciplines and is a varied role which includes team management, billing, data entry and auditing, rostering, site maintenance, training and development and oversight over all other daily activities.

This role will operate in a full-time capacity on a permanent basis, working 76 hours per fortnight working 5 days a week Monday to Friday (between the hours of 7:30am and 6:00 pm).

Key Responsibilities:

• Collaborate with the team that includes Radiation Oncologists, Nursing, Radiation Therapists and colleagues from other Icon Cancer Centre sites to coordinate patient appointment times and maintain effective reception services.
• Supervise and support the Administration team, ensuring smooth operations and high standards of service delivery.
• Provide flexible support across various roles within the team as needed to optimize patient care.
• Process and validate Health Fund claims accurately.
• Manage daily cash, cheque, and credit transactions, ensuring end-of-day balance.
• Deliver superior customer service by ensuring efficient service delivery to patients and their families.
• Foster a collaborative team environment, encouraging input and feedback from team members.
• Communicate with patients and their families in a compassionate and friendly manner.
• Staff rostering
• Solving complex doctor requests.
• Facilitating a large number of patients daily.
• Managing a high number of inbound calls.
• Maintaining KPIs.

About You:

We are searching for an enthusiastic Medical Administrator with outstanding presentation and customer service skills to join our team. To be successful in this role, you require to be highly motivated with a positive and enthusiastic attitude. You will be required to take on an integral role in the management of day-to-day administration activities and may be expected to offer occasional assistance across all current and future sites. If this sounds like you, we'd love to hear from you.

Skills & Experience:

• Minimum two years' experience in a similar role, including proficiency in electronic practice management systems.
• Familiarity with Medicare, DVA, and Private Health Insurance processes.
• Strong organizational and time management skills.
• Clear verbal and written communication abilities.
• Proficiency in computer systems, particularly in Word and Excel.
• Demonstrated commitment to delivering excellent client service, both internally and externally.
• Advanced knowledge of medical terminology preferred.

Icon Cancer Centre - Australia and New Zealand

Icon Cancer Centre are pioneers of private cancer care in Australia with over 35 years' experience. There are currently 45 cancer centres across Australia and a joint venture in New Zealand with several in development. These centres include a mix of dedicated medical oncology, haematology, and radiation oncology facilities, as well as comprehensive cancer centres that bring all services together under one roof, including research and pharmacy. Over half of our cancer centres are in outer-metro and regional communities delivering on our mission to bring the best possible care, closer to home.

Here's why our people choose us:

Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.

Impact, at Scale: We're Australia's largest dedicated provider of cancer care, with our global reach growing every day. Here you'll know your work is making a difference.

Connection, at Heart: Our work isn't easy but it's extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.

Opportunity, at Hand: We're constantly innovating. We deliver over 3.5 million patient interactions, in over 120 places, across 7 countries. Every week brings changes, growth and new opportunities.

Our Culture and Benefits:

We don't just offer jobs - we offer careers that grow with you. Enjoy:

• Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings - potentially saving you thousands!
• Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.
• Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
• Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we'll help you grow with us.
• Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories.
• Paid Parental Leave: Supporting you both personally and professionally.

Excited to join Us?

We're incredibly proud of our passionate, dedicated people and the life-changing work they do.