Administration Healthcare Assistant

Orthodontics at Parramatta; Sydney; On-site; AUD 50,000 - 70,000; Full time

Job summary

Orthodontics at Parramatta is seeking a highly motivated Administration Healthcare Assistant to join our fast-paced clinic. This full-time role focuses on delivering excellent patient service, managing appointments, and maintaining accurate records with discretion and care.

You will handle calls and emails, coordinate scheduling, assist with billing, and support sterilisation and general office tasks. A friendly, professional demeanor and strong computer skills are essential for success in this

Qualifications

• Experience delivering front desk or administrative support in a healthcare setting.
• Ability to manage appointments and patient communications with professionalism.
• High level of accuracy in data entry and record-keeping.

Responsibilities

• Manage appointments and patient scheduling.
• Answer phone calls and emails, providing friendly, informative assistance.
• Coordinate reminders and maintain patient records with confidentiality.
• Assist with billing and payment options.
• Perform general admin tasks including filing and scanning.
• Maintain stock levels and order office supplies.
• Support sterilisation of instruments when required (training provided).

Skills

Customer service

Communication skills

Time management

Teamwork

Phone etiquette

Computer literacy

Interpersonal skills

Reliability

Tools

Microsoft Office

Data entry

Job description

Orthodontics at Parramatta is our latest state of the art clinic from My Dental Group. We aim to provide a relaxing and comfortable environment for our patients and their families and are committed to providing exceptional patient care with a positive work culture.

We are seeking a highly motivated Administration Healthcare Assistant to join our team. This is a full-time position, and we are looking for someone who is passionate about delivering excellent service and thrives in a fast-paced environment.

Key Responsibilities:

• Manage appointments
• Answer phone calls, sending and receiving emails
• Co-ordinate patient scheduling and appointment reminders
• Ensure accurate patient record keeping and data entry
• Handle patient correspondence from external providers
• Provide excellent customer service to patients and families
• Maintain patient confidentiality and privacy at all times
• Assist with billing and payment options
• Perform general administrative tasks such as filing and scanning
• Maintain stock levels and order office supplies as needed
• Responsible for weekly banking and reconciling end of day accounts
• Assist with sterilisation of instruments when required (full training provided)

Our Ideal Candidate Will Have:

• A high level of initiative and motivation
• Professional presentation, reliability, and a strong work ethic
• Excellent time management skills and ability to prioritise tasks
• Strong communication and interpersonal skills
• A team-oriented attitude with a positive approach to work
• Flexible availability, able to work between 7:30 AM to 6:30 PM, Monday to Friday
• Exceptional phone etiquette and a friendly demeanor
• High level of computer literacy
• Ability to build rapport with patients and their families

This role is ideal for someone who is committed to excellence in their work, has a vibrant personality, pays attention to detail, and is looking for a long-term opportunity in a supportive environment.