Healthcare Administration & Patient Services Specialist

Orthodontics at Parramatta; Sydney; On-site; AUD 50,000 - 70,000; Full time

Job summary

Orthodontics at Parramatta is seeking a highly motivated Administration Healthcare Assistant to join our fast-paced clinic. This full-time role focuses on delivering excellent patient service, managing appointments, and maintaining accurate records with discretion and care.

You will handle calls and emails, coordinate scheduling, assist with billing, and support sterilisation and general office tasks. A friendly, professional demeanor and strong computer skills are essential for success in this

Qualifications

• Experience delivering front desk or administrative support in a healthcare setting.
• Ability to manage appointments and patient communications with professionalism.
• High level of accuracy in data entry and record-keeping.

Responsibilities

• Manage appointments and patient scheduling.
• Answer phone calls and emails, providing friendly, informative assistance.
• Coordinate reminders and maintain patient records with confidentiality.
• Assist with billing and payment options.
• Perform general admin tasks including filing and scanning.
• Maintain stock levels and order office supplies.
• Support sterilisation of instruments when required (training provided).

Skills

Customer service

Communication skills

Time management

Teamwork

Phone etiquette

Computer literacy

Interpersonal skills

Reliability

Tools

Microsoft Office

Data entry

Job description

Orthodontics at Parramatta is seeking a highly motivated Administration Healthcare Assistant to join our fast-paced clinic. This full-time role focuses on delivering excellent patient service, managing appointments, and maintaining accurate records with discretion and care.

You will handle calls and emails, coordinate scheduling, assist with billing, and support sterilisation and general office tasks. A friendly, professional demeanor and strong computer skills are essential for success in this