Administration & Customer Support

CiteCon; Mackay Regional; On-site; AUD 30,000 - 47,000; Part time

Job summary

ShedEx Mackay is seeking an Administration & Customer Support Officer to join our Mackay team. The role supports daily office operations, customer inquiries, and project documentation across residential to commercial builds.

The successful candidate will have 2-3+ years in administration, strong MS Office skills, and the ability to handle multiple tasks in a fast-paced environment. School-hours, 4-5 days per week, with an immediate start. Sponsorship not available.

Qualifications

• 2-3+ years' experience in administration, office coordination or a similar role.
• Strong Microsoft Outlook, Word and Excel skills.
• Experience with accounting or job management software.
• Good general accounts administration knowledge.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Confidence dealing with customers over the phone and via email.
• Ability to prioritise and manage multiple tasks.
• Proactive approach and ability to work independently.

Responsibilities

• Answering incoming phone calls and customer enquiries.
• Managing emails and general correspondence.
• Assisting with new customer enquiries and maintaining customer records.
• Following up customers, suppliers and subcontractors.
• Preparing and matching purchase orders to invoices and general documentation.
• Maintaining accurate electronic job and project files.
• Data entry and updating internal systems.
• Coordinating appointments, deliveries and site visits.
• Assisting with council, engineering and certification documentation.
• Liaising with suppliers, subcontractors, engineers and certifiers.
• General accounts and administration support.
• Supporting the ShedEx team with day-to-day office requirements.

Job description

Part Time - Monday to Friday, School Hours
Competitive Hourly Rate - Immediate Start

ADMINISTRATION & CUSTOMER SUPPORT

BUILT TOUGH. BUILT LOCAL. JOIN OUR TEAM.

At ShedEx Mackay, we design and construct custom sheds, steel buildings, carports and outdoor structures across Mackay, the Whitsundays and Bowen Basin.

From residential sheds and rural buildings through to commercial projects, we manage the complete process for our customers - from initial enquiry and design through to engineering, approvals, construction and handover.

As our business continues to grow, we're looking for an experienced and highly organised Administration & Customer Support Officer to join our Mackay team.

ABOUT THE ROLE

Your responsibilities will include:

• Answering incoming phone calls and customer enquiries
• Managing emails and general correspondence
• Assisting with new customer enquiries and maintaining customer records
• Following up customers, suppliers and subcontractors
• Preparing and matching purchase orders to invoices and general documentation
• Maintaining accurate electronic job and project files
• Data entry and updating internal systems
• Coordinating appointments, deliveries and site visits
• Assisting with council, engineering and certification documentation
• Liaising with suppliers, subcontractors, engineers and certifiers
• General accounts and administration support
• Supporting the ShedEx team with day-to-day office requirements

ABOUT YOU

Ideally, you'll have:

• 2-3+ years' experience in administration, office coordination or a similar role
• Previous experience within construction, building, trades, engineering, equipment hire or another service-based industry would be highly regarded
• Strong Microsoft Outlook, Word and Excel skills
• Experience with accounting or job management software
• Good general accounts administration knowledge
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Confidence dealing with customers over the phone and via email
• The ability to prioritise and manage multiple tasks
• A proactive approach - you see something that needs doing and get onto it
• The ability to work independently while also being part of a close-knit team

THE HOURS

This position is designed around school hours, 4-5 days per week - Monday to Friday.

The exact start and finish times can be discussed with the successful applicant.

If you've previously worked in a busy administration, accounts or construction office role and are now looking for meaningful work that fits around school hours, we'd particularly like to hear from you.

Applicants must have the right to work in Australia and local/regional availability. A pre employment medical National Criminal Check is required. Sponsorship not available.