Administration Coordinator (Aboriginal/Torres Strait Islander Identified)

Aboriginal Legal Service NSW/ACT; Sydney; On-site; AUD 86,000 - 105,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Annual leave loading

Career and professional development

Job summary

Aboriginal Legal Service NSW/ACT in Redfern, NSW is seeking a full-time, fixed-term position for a Criminal Law Practice administrator. You will lead day-to-day administration, coordinate workflows and supervise staff to ensure culturally safe, timely services for Aboriginal and Torres Strait Islander clients.

The role focuses on client support, records management and collaboration with legal professionals, with a commitment to social justice and cultural safety.

Qualifications

• Be a proud Aboriginal and/or Torres Strait Islander person, recognised by your community.
• Demonstrated leadership, problem-solving and people management skills.
• Strong interpersonal, communication, negotiation and customer-service skills.
• Strong organisational, time management and multitasking skills.
• Commitment to social justice and culturally safe practice.
• Ability to obtain Working with Children Check (NSW) or Working with Vulnerable People Check (ACT) or the ability to obtain.

Responsibilities

• Lead and coordinate daily administration, workflows, rosters and workload allocation to support smooth practice operations.
• Provide culturally safe, professional client support and assist with enquiries, referrals and timely service delivery.
• Supervise, train and support Administration Officers, including induction, leave management and probation reviews.
• Maintain accurate client records and coordinate file management, correspondence, legal documentation and administrative processes.
• Build strong working relationships with clients, families, colleagues and external stakeholders, including legal and justice professionals.
• Support effective team collaboration, people management and continuous improvement while upholding ALS policies, confidentiality and professional standards.

Skills

Leadership

People management

Communication

Customer service

Organisational skills

Job description

Aboriginal Legal Service NSW/ACT – Redfern NSW

Job: 1687882 | Full-Time | Fixed-Term (12 months) | Redfern, NSW| $95,481 (Fixed Pay)

This is an Aboriginal/Torres Strait Islander identified position which is a genuine occupational qualification and is authorised under section 14(d) of the Anti-Discrimination Act 1977. The Aboriginal Legal Service (ALS) was established in a critical act of self-determination over 50 years ago as part of the Aboriginal rights protest movement. We provide high-quality, culturally safe legal and support services for Aboriginal and Torres Strait Islander people throughout NSW and the ACT, and fight for social justice and equity for our communities.

Your Impact:

As a valued member of the Criminal Law Practice, you’ll play a key role in leading day-to-day administration and operations, supporting a high-performing team and ensuring culturally safe, timely and professional services for Aboriginal and Torres Strait Islander clients. Each day, you will:

• Lead and coordinate daily administration, workflows, rosters and workload allocation tosupport smooth practiceoperations.
• Provide culturally safe, professional client support and assist with enquiries, referrals and timelyservice delivery.
• Supervise, train andsupport AdministrationOfficers, including induction, leave management andprobation reviews.
• Maintain accurate client records and coordinate filemanagement, correspondence, legal documentation andadministrative processes.
• Build strong workingrelationships with clients, families, colleagues andexternal stakeholders,including legal andjustice professionals.
• Support effective teamcollaboration, people managementand continuous improvementwhile upholding ALSpolicies, confidentialityand professional standards.

Your Story & Strengths:

With respect and pride, you’ll walk alongside community, with a deep understanding of cultural, social, and historical needs. You’re committed to standing up for justice, supporting mob with care, and helping reduce cultural load and bring these values and strengths:

• Be a proud Aboriginal and/or Torres Strait Islander person, recognised and accepted by your community.
• Demonstrated leadership, problem-solving and people management skills, with a focus on achieving quality outcomes.
• Strong interpersonal, communication, negotiation and customerservice skills, withthe ability tothrive in ahigh-volume environment.
• Strong organisational, time management andmultitasking skills, withthe ability towork independently, maintainconfidentiality and managecompeting priorities.
• Commitment to social justice, culturally safe practice, Aboriginal cultural values, WHS, ethical conductand diversity.
• Ability to interpret and apply policies and procedures, with a current Working with Children Check (NSW) or Working with Vulnerable People Check (ACT), or theability to obtain.

Our Journey Together

At ALS, you can discover a fulfilling career that truly makes an impact in the community. We also offer our staff a range of generous benefits including:

• Not-for-profit salary packaging, helping you make the most out of your salary by offering up to $15,900 annually to minimise your tax and maximise your net income.
• Annual leave loading of 17.5%, ensuring that you are rewarded for your time off and can enjoy a well-deserved break.
• Career and professional development opportunities.

Caring for Community & You

To protect the communities we serve, we are committed to upholding the highest standards of safe recruitment practices. Therefore, it is essential that candidates either possess or have the capacity to obtain a current and valid Working with Children (NSW) check for this role.

ALS is committed to equal opportunity and cultural safety in recruitment for all candidates. If you identify as a person with a disability and need any adjustments or support throughout the recruitment process, please contact our Talent Team at ******@alsnswact.org.au - we will work with you to ensure an accessible and supportive experience.