Administration Assistant - Wallsend

Summitcare; Newcastle-Maitland; On-site; AUD 48,000 - 64,000; Full time

Job summary

SummitCare Wallsend is seeking a dedicated Administration Assistant to join the team on a full-time basis. You will manage front desk duties, handle customer service, and support the Local Leadership Team during admissions at SummitCare Wallsend.

The role requires experience in front office reception, a current criminal record check, and strong communication skills. Rostering and multitasking in a fast-paced environment are expected.

Qualifications

• Experience in front office reception, preferably in aged care.
• Current Criminal Record Check.
• Excellent customer service and communication skills.

Responsibilities

• Oversee day-to-day office management of the centre.
• Be the face of the centre and deliver professional customer service.
• Manage financial transactions within the centre and assist with resident admission processes; rostering and sick calls.

Skills

Front desk

Customer service

Communication

Multi-tasking

Team player

CALD awareness

Education

Administration qualification

Tools

Microsoft Office

Google Apps

CRM system

Job description

About the business

SummitCare today is proud to operate 9 homes across Sydney and Newcastle. Our purpose is to enable wellbeing all day every day for people requiring aged care. Partnering with our vision of striving for excellence in all that we do, SummitCare is professional, respectful and supportive in caring for our aged community as if they were our own family.

About the role

We are seeking to appoint an Administration Assistant on a full time basis. This position will be located at SummitCare Wallsend

Key responsibilities

As an Administration Assistant at SummitCare, you will be accountable to the Manager Customer Support and Administration for the day to day office management of the centre. You are the face of the centre, so you are responsible for maintaining a professional manner and delivering excellent customer service to all customers in line with the organisational mission, vision and operating principles. Other areas you will be responsible for include the overall management of financial transactions within the centre and assisting the Local Leadership Team during the admission process for residents. Taking care of rostering and sick calls.

Key requirements

• Experience in the front office reception preferably in the Aged Care sector

• Current Criminal Record Check

• Excellent customer service and communication skills

Desirable Skills & Experience

• Relevant qualification in Administration

• Computer literacy in Microsoft Office Suite, Google Applications, and CRM system

• Demonstrated ability to achieve goals within set time frames and work to strict deadlines

• Rostering experience

• Ability to multi-task and work in a fast-paced environment

• Ability to be a team player and work with a diverse group of people, including staff and clients from a CALD background

For further information regarding this outstanding opportunity, please log into our career's page.