Support Coordinator

APM; City of Brisbane; Remote; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible team environment

Ongoing training and career progress

Competitive salary

Employee Assistance Programme

Paid parental leave with top-up

Employee discounts and recognition

Job summary

MyIntegra is seeking a remote-based NDIS Support Coordinator, based in Brisbane, with some participant visitations required. You will coordinate supports, handle administration, and build networks with government bodies and disability groups.

Role emphasizes empathy, strong communication, and the ability to work independently or with a team, while promoting MyIntegra services and engaging with Local Area Coordinators and service providers.

Qualifications

• Minimum 6–12 months experience as an NDIS Support Coordinator.
• Allied Health qualifications or a Certificate IV in relevant fields.
• Willingness to travel to clients and obtain NDIS Worker Screening Check.

Responsibilities

• Assist NDIS participants in implementing their plans and coordinating supports.
• Complete required administration to standard with compliance.
• Develop and maintain relationships with quasi-government bodies and disability groups.
• Promote MyIntegra and generate interest in support coordination.
• Deliver presentations to Local Area Coordinators and partners.

Skills

Empathy

Presentation skills

Verbal and written communication

Organizational skills

Lead generation

Stakeholder relationships

Teamwork

Education

Certificate IV in Allied Health/Disability/Aged Care

Allied Health qualifications

Job description

At MyIntegra, our NDIS Support Coordinators assess needs and coordinate support for NDIS participants referred to MyIntegra for Support Coordination services. This role is remote, but the successful candidate will be based in Brisbane as there are some visitations with participants required.

Key Responsibilities as a Support Coordinator

• Assist NDIS participants in implementing their NDIS Plans and coordinating their services and supports.
• Complete all necessary administration to the required standard, ensuring full compliance.
• Maintain and develop relationships with quasi-government bodies and disability associations/groups.
• Take ownership of developing and retaining these networks.
• Promote MyIntegra to the market and generate interest in support coordination under the NDIS. This may involve delivering presentations to various organizations such as Local Area Coordinators, Disability Service Providers, and support groups, including participants and nominees.

About You

• Your empathy and care for people
• Your ability to effectively present information and respond to questions from groups, managers, clients, and customers
• Your excellent verbal and written communication skills
• Excellent organizational and time management skills
• Your strong acumen in engaging potential clients and securing leads from inquiries
• Your superior skills in developing and maintaining stakeholder relationships
• Your ability to work independently and as part of a team

To be successful in this role you will need to have:

• Your empathy and care for people
• Your ability to effectively present information and respond to questions from groups, managers, clients, and customers
• Your excellent verbal and written communication skills
• Excellent organisational and time management skills
• Your strong acumen in engaging potential clients and securing leads from inquiries
• Your superior skills in developing and maintaining stakeholder relationships
• Your ability to work independently and as part of a team

Requirements:

• Current driver's license and willingness to travel to clients where required
• Minimum 6 months to 1 year of experience working as an NDIS Support Coordinator
• Allied Health qualifications or a minimum Certificate IV in Allied Health, Disability, Aged Care, or similar
• Experience or knowledge in complex family health issues would be beneficial
• Successful applicants will be required to undergo an NDIS Worker Screening Check and provide a current Working with Children Check.

About MyIntegra, Part of the APM Group

Since 2016, MyIntegra has empowered people with disabilities by helping NDIS participants maximise their plans and access support services. We provide Plan Management and Support Coordination services, using best-in-class tools and technologies across Australia.

As an NDIS-registered provider with ISO 9001:2015 certification, we align with National Disability Standards and are a member of Disability Intermediaries Australia (DIA). MyIntegra is part of the APM Group, a global provider helping over 2 million people annually find employment, improve health and well-being, and participate in their communities. MyIntegra as part of this global organisation enables NDIS participants to live better lives.

Joining MyIntegra means accessing exciting opportunities within a dynamic Support Coordination group whilst also being part of growing global business that is APM. Learn more at apm.net.au

We offer

Supporting people living with disabilities and their families is important work, and we want to ensure your contribution is recognised and rewarded! When you join MyIntegra, you can expect a range of great benefits to support your career development and well-being, including:

• A flexible, supportive, and friendly team environment
• Ongoing training, career progression, and professional development opportunities
• An attractive salary
• Comprehensive Employee Assistance Programme
• Paid parental leave with top-up opportunities
• Discounts at major retailers and an employee recognition programme

MyIntegra embracesDIVERSITYand is an equal opportunity employer. MyIntegra welcomes applications from candidates of diverse backgrounds, including Aboriginal and Torres Strait Islander people and People with disability are also encouraged to apply.