Administration Assistant

DLV Finance; Rockhampton Regional; On-site; AUD 42,000 - 54,000; Full time

Job summary

DLV Finance is seeking an Administration Assistant to join our Rockhampton team. You will be the first point of contact for clients and support Finance Brokers to deliver a smooth experience.

Based at 155 East Street Rockhampton, you will handle calls, emails, data entry, and preparation of finance documents, while building rapport with clients and lenders. Full training provided; no finance experience required. A friendly, proactive mindset and strong computer skills are essential.

Qualifications

• Friendly, confident phone manner and strong communication skills.
• Team player with integrity and customer focus.
• Strong attention to detail and accurate data entry.
• Organised and able to prioritise tasks.
• Quick learner with good computer skills.
• Previous admin, reception or customer service experience preferred.

Responsibilities

• Answering and directing phone calls, emails and general enquiries.
• Building rapport with clients, lenders and other business contacts.
• Entering data accurately into our CRM and lender online systems.
• Preparing finance documentation and assisting with settlements.
• Working with brokers to follow up client and lender enquiries.
• Providing general administrative support across the business.

Skills

Phone etiquette

Communication skills

Team player

Attention to detail

Organised

Computer skills

Customer service experience

Job description

DLV Finance is looking for a friendly, proactive person to join our team as an Administration Assistant. You'll be the first point of contact for our clients and work closely with our Finance Brokers to deliver an exceptional experience for every customer.

Key responsibilities

Answering and directing phone calls, emails and general enquiries

Building rapport with clients, lenders and other business contacts

Entering data accurately into our CRM and lender online systems

Preparing finance documentation and assisting with settlements

Working with brokers to follow up client and lender enquiries

Providing general administrative support across the business

About you

Friendly, confident phone manner and strong communication skills

Team player who acts with integrity and puts the customer first

Strong attention to detail and pride in accurate data entry

Organised, with the ability to prioritise competing tasks

Quick learner with strong computer skills

Previous admin, reception or customer service experience preferred

Finance industry experience welcome but not essential

About us

DLV Finance is a locally operated finance brokerage with offices in Rockhampton and Yeppoon. Our team helps clients across Central Queensland with business, equipment, vehicle and commercial property finance. This role is based at our Rockhampton office at 155 East Street.

• Full training provided, with no finance experience needed
• Ongoing training and real career pathways within the business