Administration Assistant

Stage School Australia; City of Melbourne; On-site; AUD 45,000 - 65,000; Full time

Job summary

Stage School Australia is seeking an Administration Assistant to join our Head Office team in Coburg. You will support the Customer Operations group, handling enquiries by phone and email, assisting with enrolments and bookings, and helping deliver an exceptional experience to families across our performing arts programs.

This role suits a proactive individual who thrives in a fast-paced environment, demonstrates outstanding customer service, and values working with young performers and their

Qualifications

• Previous experience in an administration, customer service or office support role
• Excellent written and verbal communication skills
• Strong attention to detail and organisational skills
• Experience managing emails and customer enquiries in a professional environment
• Confidence speaking with customers by phone and providing information and support
• Ability to manage multiple tasks and competing priorities simultaneously
• Strong computer skills and experience working with databases and Microsoft Office programs
• Experience in education, performing arts, events, or a customer-focused industry will be highly regarded

Skills

Communication skills

Organisational skills

Customer service

Phone & email support

Office software

Working with Children Check

Tools

Microsoft Office

Database familiarity

Job description

Stage School Australia is looking for an enthusiastic and customer-focused Administration Assistant to join our Head Office team in Coburg!

We are currently seeking an organised and professional Administration Assistant to support our Customer Operations team. This role is responsible for managing customer enquiries, supporting phone and email communications, assisting with enrolments and bookings, and helping deliver an exceptional experience to families across our performing arts programs.

This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, takes pride in delivering outstanding customer service, and wants to be part of an organisation that positively impacts thousands of young people each year.

We are specifically looking for applicants with the following experience:

• Previous experience in an administration, customer service or office support role
• Excellent written and verbal communication skills
• Strong attention to detail and organisational skills
• Experience managing emails and customer enquiries in a professional environment
• Confidence speaking with customers by phone and providing information and support
• Ability to manage multiple tasks and competing priorities simultaneously
• Strong computer skills and experience working with databases and Microsoft Office programs
• Experience in education, performing arts, events, or a customer-focused industry will be highly regarded

We would love for you to join our team and help deliver exceptional customer experiences to our students, families and wider community.

DYNAMIC PERFORMING ARTS COMPANY

Stage School Australia is one of Australia's largest performing arts organisations, specialising in providing training for young people aged 4 to 18 years. With 40 years of legacy, 30 venues across Melbourne and Brisbane, over 6,000 students, and a faculty of 200+, Stage School Australia is the industry leader in its field.

Our programs include singing, dancing and acting classes, performance opportunities, workshops and events designed to inspire creativity and confidence in young people.

This role is primarily based at our Head Office in Coburg and forms an integral part of the team supporting the delivery of our programs across Victoria and Queensland.

The successful applicant will also have:

• Exceptional customer service skills and a positive, solutions-focused attitude
• The ability to build rapport with a diverse range of families, students and stakeholders
• Excellent time management and organisational skills
• Strong written communication and attention to detail
• The ability to work both independently and collaboratively as part of a team
• A current Working with Children Check (or ability to obtain one)

Why Join Stage School Australia?

• Creative & Dynamic Environment – Be part of a team where your work makes a real difference to thousands of young performers and their families.
• Purpose-Driven Culture – Guided by our values of Excellence, Growth, Fun, and Opportunity, we empower our staff to be inspired, supported, and to thrive.
• Inclusive & Supportive Workplace – We embrace diversity, celebrate difference, and create a professional environment where people can be themselves.
• Wellbeing Support – Access our confidential Employee Assistance Program whenever you need it.

Child Safety Commitment:

All children who come to Stage School Australia have a right to feel and be safe. The welfare of the children in our care is always our first priority and we have a zero-tolerance approach to child abuse and neglect, and harm or risk of harm. We aim to create a child safe and child-friendly environment where children feel safe and have fun while enjoying learning the performing arts. All allegations and safety concerns will be treated very seriously and consistently with our policies and procedures.

We support and respect all children, as well as our staff and volunteers. We are committed to the cultural safety of Aboriginal children, the cultural safety of children from culturally and/or linguistically diverse backgrounds, and to providing a safe environment for children with a disability.