Customer Experience Assistant

Music Theatre International Australasia; City of Melbourne; On-site; AUD 34,000 - 44,000; Part time

Job summary

Music Theatre International Australasia – South Melbourne VIC is seeking a casual Customer Experience Assistant to support Licensing and Operations with day-to-day admin.

This entry-level role offers hands-on experience across licenses, data tasks and customer communications, with training in a collaborative, theatre-loving team.

Qualifications

• Entry-level role suitable for recent graduates.
• Casual/part-time commitment with reliable availability.
• Strong organisational skills and attention to detail.

Responsibilities

• Processing show licenses and supporting customer communications.
• Maintaining electronic and physical filing systems.
• Collecting, collating, and validating data across reports and systems.
• Providing general administrative support across teams.

Skills

Organisational skills

MS Office

Written and verbal communication

Team-oriented mindset

Interest in music theatre

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Music Theatre International Australasia – South Melbourne VIC

Are you looking to kick-start your career in administration? Do you have a keen eye for detail, a love of organisation, and an interest in the performing arts? Join our team as a casual Customer Experience Assistant and play a vital role in supporting both our Licensing and Operations teams.

Are you looking to kick-start your career in administration? Do you have a keen eye for detail, a love of organisation, and an interest in the performing arts? Join our team as a casual Customer Experience Assistant and play a vital role in supporting both our Licensing and Operations teams.

About the Role

In this entry-level, casual role, you’ll gain hands-on experience across a variety of customer-focused tasks. From processing show licenses and managing customer communications, to collecting and validating data for our operations team, you’ll be at the heart of keeping things running smoothly. This is a fantastic opportunity for a recent graduate or someone looking to expand their skills in a supportive, team-focused environment.

What You’ll Do

Day to day, you'll get stuck into a real mix of tasks, including:

• Processing show licenses and supporting customer communications.
• Maintaining electronic and physical filing systems.
• Collecting, collating, and validating data across reports and systems.
• Providing general administrative support across teams.

What We’re Looking For

We'd love to hear from you if you bring:

• Strong organisational skills and attention to detail.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Clear, concise written and verbal communication skills.
• A positive, proactive, and team-oriented mindset.
• Interest in music theatre (a plus, but not essential!).

Why Join Us?

• Work behind the scenes of the music theatre world - supporting the licensing that brings shows to stages everywhere.
• Be part of a supportive and collaborative team.
• Build genuinely transferable skills across customer service and operations - a great launchpad for your career.