ENROLMENTS COORDINATOR

Stage School Australia; City of Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Stage School Australia is seeking an organised Enrolments Coordinator to join our Head Office team in Moreland. You will support the student journey from assessment and offer through enrolment, attendance reviews and promotion, maintaining accurate records and handling enquiries from families.

This role focuses on coordinating high-volume enrolment processes, providing clear information, and improving administration practices to ensure a smooth experience for students aged 4–18 and their

Qualifications

• Experience in enrolments, student administration, customer service or a coordinating role.
• Experience using a CRM, student management system or database.
• Excellent attention to detail and commitment to record accuracy.

Responsibilities

• Coordinate enrolments, offers, promotions, venue changes and other student movements.
• Provide clear information to families about programs, locations, fees and enrolment conditions.
• Maintain accurate student, family and prospect records.
• Coordinate auditions, trial classes and assessment processes.
• Provide high-quality customer support by phone and email, escalating issues as needed.
• Contribute to improving enrolment and administration processes.

Skills

Enrolments experience

Customer service

Attention to detail

Written & verbal communication

High-volume coordination

Digital literacy

Child-focused education experience

Tools

CRM

Student management system

Job description

Stage School Australia is looking for an organised and customer-focused Enrolments Coordinator to join our Head Office team in Moreland!

We are seeking a professional Enrolments Coordinator to support the student journey from assessment and offer through enrolment, attendance review and promotion. This role maintains accurate student information, coordinates recurring enrolment and assessment processes, and provides knowledgeable support to current and prospective families.

This is a fantastic opportunity for someone who enjoys coordinating high-volume processes, takes pride in accurate administration and wants to help families access positive performing arts experiences for their children.

About the Role

• Coordinate enrolments, offers, promotions, venue changes, program changes and other approved student movements.
• Provide clear information to families about programs, locations, fees, entry requirements, uniforms and enrolment conditions.
• Maintain accurate student, family and prospect records in approved systems.
• Coordinate auditions, trial classes, promotions and other student assessment processes.
• Collate assessment outcomes, communicate approved next steps and follow up outstanding actions.
• Review attendance information, unexplained absences and performance apologies through approved processes.
• Coordinate medical, behavioural and support documentation and share relevant information with authorised staff.
• Provide high-quality customer support by phone and email, escalating complex or sensitive matters appropriately.
• Contribute to clear, documented and continuously improving enrolment and administration processes.

What We Are Looking For

• Experience in enrolments, student administration, customer service, education administration or a comparable coordination role.
• Experience using a CRM, student management system or database.
• Excellent attention to detail and a strong commitment to record accuracy.
• Strong written and verbal customer communication skills.
• Ability to coordinate high-volume recurring processes and seasonal deadlines.
• Sound judgement and confidence escalating complaints, safety matters and exceptions.
• Strong digital literacy, including confidence with databases, spreadsheets and standard office systems.
• Experience in performing arts or child-focused services will be highly regarded.
• A current Working with Children Check and other role-relevant clearances required by the Company.

We would love for you to join our team and help create a clear, supportive and well-coordinated enrolment experience for Stage School Australia students and families.

Dynamic Performing Arts Company

Stage School Australia is one of Australia's largest performing arts organisations, specialising in providing training for young people aged 4 to 18 years. With 40 years of legacy, 30 venues across Melbourne and Brisbane, over 6,000 students, and a faculty of 200+, Stage School Australia is the industry leader in its field.

Our programs include singing, dancing and acting classes, performance opportunities, workshops and events designed to inspire creativity and confidence in young people.

This role is primarily based at our Head Office in Moreland and forms an integral part of the team supporting the delivery of our programs across Victoria and Queensland.

Why Join Stage School Australia?

• Creative & Dynamic Environment: Be part of a team where your work makes a real difference to thousands of young performers and their families.
• Purpose-Driven Culture: Guided by our values of Excellence, Growth, Fun and Opportunity, we empower our staff to be inspired, supported and to thrive.
• Inclusive & Supportive Workplace: We embrace diversity, celebrate difference and create a professional environment where people can be themselves.
• Wellbeing Support: Access our confidential Employee Assistance Program whenever you need it.

Child Safety Commitment

All children who come to Stage School Australia have a right to feel and be safe. The welfare of the children in our care is always our first priority and we have a zero-tolerance approach to child abuse and neglect, and harm or risk of harm. We aim to create a child safe and child-friendly environment where children feel safe and have fun while enjoying learning the performing arts. All allegations and safety concerns will be treated very seriously and consistently with our policies and procedures.

We support and respect all children, as well as our staff and volunteers. We are committed to the cultural safety of Aboriginal children, the cultural safety of children from culturally and/or linguistically diverse backgrounds, and to providing a safe environment for children with a disability.