Administration

Simplerecruit; City of Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Unknown Timber Flooring Co. is seeking a dynamic, highly organized administrator to manage key builder accounts from sub-floor preparation to timber flooring installation.

The role reports to the Operations Manager in Thomastown and supports a busy admin team. The successful candidate will have at least 3 years of experience in a fast-paced administration setting coordinating trades, and possess excellent communication skills to interact with builders, clients and internal teams.

Qualifications

• 3+ years in a fast-paced administration environment coordinating trades.
• Excellent customer service and communication skills.
• Ability to manage key builder accounts and multiple jobs from start to finish.

Responsibilities

• Maintain strong relationships with Builders Supervisors, Clients and Management.
• Coordinate with installation teams and QA managers to support jobs.
• Ensure accurate project management and timely completion of tasks.
• Organise calendars, stock, job files, and weekly reporting.

Skills

Office administration

Customer service

Calendar management

Reporting

Communication

Prioritization

Team collaboration

Tools

MS Office

Excel

Reporting tools

Job description

This dynamic timber flooring company has serviced the building industry for over seventy (70) years. The company is widely recognised for delivering a high level of professionalism and service to some of Australia's largest builders. A modern and innovative company that is experiencing unprecedented growth purely by providing fantastic customer service.

Excellent Customer Service is paramount to their success. The company systems and continual evaluation processes make them one of the most efficient and well-respected Timber Flooring companies in Melbourne.

We are looking for a passionate and highly organised team player, responsible for managing key builder accounts from sub-floor preparation to the installation of timber flooring. It is paramount to this position to offer a high level of organisation and be able to maintain strong relationships with our respected clients and installation teams.

The Role

Reporting directly to the Operations Manager you will work as a trusted and integral team member amongst a busy and dynamic administration team in Thomastown. You will become a valuable team member, joining a team that is responsible for the daily management of a number of key builder accounts, managing jobs requests from commencement till completion. This will be a 12 month maternity leave position which may become permanent.

This position is very fast paced and will challenge you daily, a snapshot of keys responsibilities include:

Maintaining an exceptional working relationship with Builders Supervisors, Builders Clients and/or Builders Management.

Offer Internal Support & work closely with our own floor installation teams and territory-based QA Managers.

Being accountable for the daily management of our floor installation team, ensuring all jobs are accurately project managed and completed meeting builders’ expectations.

A high level of calendar co-ordination, daily/weekly co-ordination of levelers and timber installers from site to site.

Data input, organising stock, maintenance of job files, weekly reporting, and general office duties in line with company targets and goals.

Quite simply, to be successful in this position you are required to be a dynamic office administrator, a team player and have the street smarts to prioritise your work and think on your feet!

The Successful Candidate

We are looking for someone that is dynamic, enthusiastic, and driven to really take ownership and manage our key accounts. Domestic builder administration experience (or similar) would be highly advantageous, a minimum of three (3) years in a similar fast paced administration environment which involves coordination of trades.

Above all you must be able to demonstrate your past successes and have a strong desire to provide excellent customer service and be able to communicate with people on all levels. The Company will give you all the tools, intellect, support and training you need to succeed. However, it is essential that you have these listed qualities:

• Goal driven, highly self-motivated, positive 'can-do' attitude
• A proven ability to plan, develop and execute smooth office operations
• Ability to work to and achieve targets in a strategic manner
• Proactive attitude and hungry to overachieve
• Have excellent communication skills, both oral and written
• Computer literate and be able to analyse/run/update various reporting
• Ability to stay focused through adversity
• Career Advancement Opportunities

The Vision of this company is to retain highly talented, diverse, and motivated team-minded professionals who are all compatible with the culture and most of all enjoy what they do.'