Customer Support Representative

Toyota Finance Australia; City of Melbourne; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible hours

Parental leave (26 weeks) and 8 weeks"

Wellness program and EAP

Volunteer days

Employee Car Benefit

Job summary

Toyota Finance Australia is seeking a Customer Support Representative to deliver exceptional service to Toyota Fleet Management customers, acting as the trusted first point of contact and ensuring a smooth customer experience across interactions.

You will support the sales team, prepare quotes, manage quotations and follow-ups, and build strong relationships with customers and dealerships to drive business results.

Qualifications

• Experience in customer service, sales support, account coordination or a similar role.
• Exposure to fleet management, finance, leasing or automotive industry highly regarded.
• Strong communication and relationship-building skills.

Responsibilities

• Prepare customer quotes and convert opportunities into orders and contracts, delivering a seamless customer experience.
• Support the regional sales team in achieving key sales and performance objectives.
• Proactively manage customer quotations, follow-ups and reporting to drive successful outcomes.
• Build strong relationships with customers, dealerships and internal stakeholders to deliver exceptional service.
• Identify opportunities to enhance profitability through effective pricing, margin management and value-added solutions.

Skills

Customer service

Sales support

Account coordination

Relationship-building

Communication

Detail-oriented

Education

Bachelor's degree (preferred)

Job description

Be part of a global brand!

Toyota Finance Australia (TFA) is the country's largest automotive financier. Our past gives us credibility and knowledge. But it's what the future holds, and how we can make the world a better place, that excites us. It's not just about technology but what it can do for people.

In Australia there are two separate businesses: Toyota Motor Corporation Australia (TMCA) and Toyota Finance Australia (TFA). While we work closely together, TMCA focuses on vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management.

At TFA we're committed to empowering our customers to get into their new car and onto the road.

We're also passionate about, and committed to, our people. Our philosophy of Here To Move You represents our commitment to not only move our customers, but help our employees grow.

Your success at TFA is important to us, and we pride ourselves on a work culture that supports and rewards people.

From partnering with you to support your career growth, to providing you with opportunities to learn, improve, feel engaged and appreciated, we celebrate our people and the difference they bring.

We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential.

We're working towards a future where we look out for each other and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we're imagining here at TFA.

Join us and help drive the future.

What You’ll Contribute

As a Customer Support Representative, you’ll play a vital role in delivering exceptional service to our Toyota Fleet Management (TFM) customers. Acting as a trusted first point of contact, you'll provide timely support, resolve customer enquiries, and help create a seamless customer experience across every interaction.

What You’ll Be Doing

• In this fast-paced and customer-focused role, you'll support the sales team and play a key part in achieving business performance targets by:
• Prepare customer quotes and convert opportunities into orders and contracts, delivering a seamless customer experience.
• Support the regional sales team in achieving key sales and performance objectives.
• Proactively manage customer quotations, follow-ups, and reporting to drive successful outcomes.
• Build strong relationships with customers, dealerships, and internal stakeholders to deliver exceptional service.
• Identify opportunities to enhance profitability through effective pricing, margin management, and value-added solutions.

What We’re Looking For

We're looking for a motivated and customer-focused professional who enjoys building relationships, solving problems, and working collaboratively within a high-performing team.

You’ll Bring

• Tertiary qualifications in a business-related discipline (preferred but not essential)
• Previous experience in customer service, sales support, account coordination, or a similar customer-facing role
• Exposure to fleet management, finance, leasing, or the automotive industry (highly regarded)
• Strong communication and relationship-building skills
• High attention to detail and a commitment to delivering accurate, quality outcomes
• The ability to work independently while thriving in a collaborative team environment

Life at Toyota & What we offer you

We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Finance Australia lives their best possible life. After all, our people are our greatest assets.

Toyota Australia is well-recognised for offering:

• Flexible hours and workspaces
• 26 weeks paid primary carers leave & 8 weeks paid parental leave for secondary carers
• Wellness facilities & Employee Assistance Program (private coaching available to you and your family)
• Paid volunteer days to support your community / Employee Community Grants Fund
• Employee Car Benefit Scheme

Building a Great Place to Work

You’re welcome to find out more by visiting our careers page: https://tfacareers.com.au/

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are happy to adjust the recruitment process for your accessibility requirements. Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

Toyota is an endorsed employer for all women. Please review the Work180 website for further information.

Come with us and help create the future.