Admin Officer

Superior Care Group; Australia; Hybrid; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Hybrid work

Paid training

Team events

Supportive office culture

Reliable hours

Job summary

Superior Care Group is hiring for a part-time office administrator in New South Wales. The role supports reception, records management, rostering for Support Workers, and NDIS compliance documentation. It is office-based with some work-from-home days, 9am–5pm, minimum three days per week.

You will handle phone lines, emails, and confidential participant files, while assisting with NDIS claiming and meetings coordination. A strong eye for detail and reliable, professional attitude are essential.

Qualifications

• NDIS Worker Screening Check (mandatory)
• First Aid certification (mandatory)
• CPR certification (mandatory)
• Working With Children Check (WWCC) (mandatory)
• Driver's license (current) and personal vehicle
• Right to work in Australia
• Excellent phone manner and written communication
• Attention to detail and organisational skills
• Ability to maintain confidentiality and handle sensitive information
• Reliability and a professional attitude
• Comfortable juggling multiple priorities in a busy environment

Responsibilities

• Reception duties — greeting visitors and answering the main phone line
• Answering phones and emails professionally; directing calls to the right person
• Managing participant files and records with confidentiality and accuracy
• Supporting rostering and scheduling for Support Workers (Excel-based)
• Compliance support — maintaining registers, policies, and audit-trail documentation for NDIS QA/Safeguards
• Assisting with NDIS claiming through PRODA/NDIA portal
• Coordinating meetings, preparing agendas and minutes
• Maintaining office supplies and equipment
• General office administration — filing, printing, organising
• Support privacy compliance and frontline contact for families and staff

Skills

Phone etiquette

Attention to detail

Confidentiality

Organisation

Multitasking

Written communication

Tools

Brevity Care

Microsoft 365

Excel

Job description

Job Description

You'll keep the office running smoothly — the steady, organised presence that lets our support and coordination teams focus on participants. From answering phones and managing files, to data entry and supporting NDIS claiming, you're the dependable backbone of Superior Care.

This role also extends into compliance support — helping maintain the records, policies, registers, and audit-trail documentation that keep SCS in line with NDIS Quality & Safeguards Commission requirements. Compliance is a meaningful part of the role, not just a side task.

Part‐time, 9am–5pm, minimum 3 days per week with flexibility on which days suit you. Office‐based with some flexibility for work-from‐home days. You'll be part of a friendly office team that values reliability, a calm head under pressure, and a positive attitude.

What You'll Be Doing

• Reception duties — greeting visitors, answering the main phone line
• Answering phones and emails professionally; directing calls to the right person
• Managing participant files and records with confidentiality and accuracy
• Supporting rostering and scheduling for Support Workers (Excel-based)
• Compliance support — maintaining registers, policies, and audit-trail documentation aligned with NDIS Quality & Safeguards Commission requirements
• Assisting with NDIS claiming through PRODA / NDIA portal (depending on your experience)
• Coordinating meetings, preparing agendas and minutes
• Maintaining office supplies and equipment
• General office administration — filing, printing, organising
• Supporting compliance with privacy and confidentiality requirements
• Being a friendly first point of contact for families, participants, and staff

Systems You'll Use

• Brevity Care (NDIS provider software)
• Microsoft 365 / Outlook
• Excel (rostering and scheduling)

Note: Payroll is handled separately by another team member, so this role does not assist with payroll directly.

Reporting & Pay

• Reports to: Senior Management
• Pay rate: SCHADS Award (level adjusted based on experience)

What You'll Need (Mandatory at Hire)

• NDIS Worker Screening Check
• First Aid certification
• CPR certification
• Working With Children Check (WWCC)
• Driver's licence (current)
• Personal vehicle
• Right to work in Australia
• Excellent phone manner and written communication
• Attention to detail and organisational skills
• Ability to maintain confidentiality and handle sensitive informationReliability and a professional attitude
• Comfortable juggling multiple priorities in a busy environment

Nice to Have

• Experience in healthcare, disability services, or NDIS administration
• Familiarity with NDIS claiming and reporting processes
• Experience supporting compliance or audit activities
• Experience with rostering or scheduling
• Previous reception or office administration experience

What We Offer

• Part‐time rate based on hours worked, in line with the SCHADS Award
• Flexible day options (minimum 3 days per week, 9am–5pm) within agreed working pattern
• Hybrid working — some flexibility for work-from-home days
• Comprehensive paid training and induction in our systems and processes
• Team events and social connection
• Supportive office team and culture
• Reliable, consistent hours
• Being part of a mission‐driven organisation
• 6‐month probation period; 2 weeks' notice once confirmed