Admin

Busy Bees; City of Brisbane; On-site; AUD 50,000 - 70,000; Full time

Job summary

Busy Bees at Bellmere is seeking a Service Administrator to support the Service Manager and educators, ensuring smooth, compliant day-to-day operations. You’ll be the first point of contact for families, manage enrolments, bookings and records, and assist with billing and health and safety documentation.

The role requires high accuracy, organisation and the ability to manage competing priorities in a busy early learning environment.

Qualifications

• Certificate III in Children's Services (or recognised equivalent) is required.
• Current Blue Card or the ability to obtain one prior to commencement.
• Current First Aid and CPR.
• Previous administration experience.
• Strong written and verbal communication skills.
• Excellent organisational and time management skills.
• High level of accuracy and attention to detail.

Responsibilities

• Providing day-to-day administrative and secretarial support to the Service Manager.
• Welcoming families and visitors and responding to enquiries professionally.
• Answering phone calls, managing messages and ensuring information is passed on promptly.
• Supporting enrolments, bookings and family enquiries.
• Maintaining accurate child and service records and ensuring documentation remains up to date.
• Assisting with accounts, payments, banking and correspondence.
• Supporting invoicing and debt management processes.
• Assisting with staff administration, timesheets and general office processes.
• Assisting with health, safety and emergency documentation.
• Providing classroom/relief support when required by the Service Manager.

Skills

Administration

Organised

Customer service

Microsoft Office

Confidentiality

Education

Certificate III in Children's Services

Tools

Xap

Workday

Job description

Service Administrator
Busy Bees at Bellmere
Permanent opportunity | Be part of a supportive early learning team

Are you an organised, friendly and proactive administrator who loves working with people and making a difference?

Busy Bees at Bellmere is looking for a passionate Service Administrator to join our team and provide essential administrative support to the Service Manager while helping ensure the smooth, efficient and compliant operation of our service.

This is a fantastic opportunity for someone who enjoys a varied role where no two days are the same. You’ll be a welcoming first point of contact for families, support the Service Manager and educators, manage important administrative processes and help create a positive experience for children and their families.

About the Role

As our Service Administrator, you will play an important role in the day-to-day running of the service. You will work closely with the Service Manager and 2IC, educators, teachers and families to ensure administrative tasks are completed accurately, efficiently and confidentially.

Your responsibilities will include:

• Providing day-to-day administrative and secretarial support to the Service Manager
• Welcoming families and visitors and responding to enquiries professionally
• Answering phone calls, managing messages and ensuring information is passed on promptly
• Supporting enrolments, bookings and family enquiries
• Maintaining accurate child and service records and ensuring documentation remains up to date
• Assisting with accounts, payments, banking and correspondence
• Supporting invoicing and debt management processes
• Assisting families with account enquiries and relevant documentation
• Supporting compliance and regulatory record keeping
• Maintaining confidentiality and handling sensitive information appropriately
• Assisting with staff administration, timesheets and general office processes
• Supporting communications with families through relevant platforms and centre information
• Ordering and receiving supplies as required
• Assisting with health, safety and emergency documentation
• Providing classroom/relief support when required by the Service Manager
• Assisting with projects and other tasks that contribute to the smooth operation of the service

The role requires a high level of accuracy, organisation and attention to detail, as well as the ability to manage competing priorities in a busy early learning environment.

About You

We are looking for someone who is:

• Highly organised with excellent attention to detail
• Friendly, approachable and confident when communicating with families and team members
• Professional and able to maintain confidentiality
• Able to work independently and use initiative
• Comfortable managing multiple priorities in a busy environment
• Reliable, accountable and committed to maintaining compliance
• Confident using computer systems and Microsoft Office
• Experienced in administration, preferably within early childhood education or a similar service environment
• Passionate about providing exceptional service to children, families and the wider centre team

Experience with Xap, Workday or another child management system will be highly regarded.

What You'll Need

• Certificate III in Children's Services (or recognised equivalent) or higher
• Current Blue Card or the ability to obtain one prior to commencement
• Current First Aid and CPR
• Previous administration experience
• Strong written and verbal communication skills
• Excellent organisational and time management skills
• A high level of accuracy and attention to detail

Why Join Busy Bees?

At Busy Bees, you’ll become part of a team that is passionate about creating positive experiences for children, families and educators.

As a Service Administrator, you'll be more than just the person behind the desk. You'll play an important role in supporting the centre team, building strong relationships with families and helping ensure the service operates smoothly, professionally and in line with regulatory requirements.

If you’re an organised people-person who enjoys making a difference and thrives in a busy early learning environment, we’d love to hear from you!

Why Work for Busy Bees?

If you’re passionate about early learning, Busy Bees is the place to be. Although we are part of a global organisation, our company was founded by three families looking for better, more enriching childcare. Three decades later, we still keep the same values at heart.

We know that we couldn’t do what we do without the important people in our teams. We invest in our people and work with them to build career pathways that inspire.