Adelaide Participant Support & Workflow Specialist

Talent; Adelaide; On-site; AUD 60,000 - 75,000; Full time

Job summary

Talent is seeking a Participant Support Officer in Adelaide to support participants and the organisation, balancing safeguarding and sustainability objectives under team leaders. The role includes procedural, clerical, administrative tasks and some basic research activities.

The position involves handling enquiries, managing workflow, and contributing to planning streams under reform. It is based in Adelaide with an initial contract through December 2026 and potential extensions.

Qualifications

• Excellent communication and stakeholder engagement.
• Ability to manage competing priorities and meet deadlines.
• Applies policies, procedures, and legislation to resolve issues.
• Calm and effective in managing risk and de-escalating situations.
• Provides guidance and support to team members.
• Delivers administrative, operational, and analytical outcomes.

Responsibilities

• Address straightforward enquiries where guidance may be unclear.
• Manage workflow from allocated work using team processes.
• Refer matters to other areas as needed within the organisation.
• Analyze and manage workflow and advise on resource allocation.
• Make outbound calls to participants, providers, and stakeholders.
• Undertake suitability assessments for entry and exits from planning streams.
• Resolve participant matters and implement ministerial directions.

Skills

Strong communication

Stakeholder engagement

Prioritization

Policy application

Risk management

Team guidance

Job description

Talent is seeking a Participant Support Officer in Adelaide to support participants and the organisation, balancing safeguarding and sustainability objectives under team leaders. The role includes procedural, clerical, administrative tasks and some basic research activities.

The position involves handling enquiries, managing workflow, and contributing to planning streams under reform. It is based in Adelaide with an initial contract through December 2026 and potential extensions.