Participant Support Officer

Talent; Adelaide; On-site; AUD 60,000 - 75,000; Full time

Job summary

Talent is seeking a Participant Support Officer in Adelaide to support participants and the organisation, balancing safeguarding and sustainability objectives under team leaders. The role includes procedural, clerical, administrative tasks and some basic research activities.

The position involves handling enquiries, managing workflow, and contributing to planning streams under reform. It is based in Adelaide with an initial contract through December 2026 and potential extensions.

Qualifications

• Excellent communication and stakeholder engagement.
• Ability to manage competing priorities and meet deadlines.
• Applies policies, procedures, and legislation to resolve issues.
• Calm and effective in managing risk and de-escalating situations.
• Provides guidance and support to team members.
• Delivers administrative, operational, and analytical outcomes.

Responsibilities

• Address straightforward enquiries where guidance may be unclear.
• Manage workflow from allocated work using team processes.
• Refer matters to other areas as needed within the organisation.
• Analyze and manage workflow and advise on resource allocation.
• Make outbound calls to participants, providers, and stakeholders.
• Undertake suitability assessments for entry and exits from planning streams.
• Resolve participant matters and implement ministerial directions.

Skills

Strong communication

Stakeholder engagement

Prioritization

Policy application

Risk management

Team guidance

Job description

• Initial contract up until December 2026 with possibility of extension
• Adelaide Based Position

Participant Support Officer

The Participant Support Officer is responsible for setting priorities, managing workflow and producing work with the oversight and monitoring by leaders within their team. The position will undertake procedural, clerical, administrative and operational tasks including some basic research and analysis activities. Team members will support participants and the organisation by balancing safeguarding and sustainability objectives, implementing recent reform.

Duties And Responsibilities

• Addressing straight forward complex enquiries where there may not be clear advice, guidance, or scripts.
• Managing workflow from an allocation of work and using specific team processes.
• Undertake working within a specific scope, sometimes needing to refer the matter to other areas of the organisation.
• Analysing and managing workflow, including making recommendations to peers and supervisors about work allocation ensuring Agency and Ministerial objectives are met.
• Making outbound calls to participants, providers, and other stakeholders.
• Undertaking suitability assessments for entry and exits into specialist planning streams.
• Managing and resolving participant matters, including actioning moderately complex planning pathway delegate tasks, work instructions, operational guidelines and Ministerial direction.

Skills

• Strong communication and stakeholder engagement skills.
• Ability to manage competing priorities and meet deadlines.
• Applies policies, procedures, and legislation to resolve issues.
• Calm and effective in managing risk and de-escalating situations.
• Provides guidance and support to team members.
• Delivers administrative, operational, and analytical outcomes under general direction.