Acting Work Capacity Specialist

Allianz Australia; Sydney, Newcastle-Maitland; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid work arrangements

Learning and development programs

Employee discounts

Job summary

Allianz Australia is seeking an Acting Work Capacity Specialist on a 7-month secondment in Sydney or Charlestown. The role focuses on ensuring regulatory compliance for work capacity decisions and driving improvements across work capacity processes.

You will develop initiatives, oversee policy updates, and coach teams to deliver sustainable outcomes while engaging with employers and agencies. Strong communication and leadership are essential.

Qualifications

• Minimum of 3 years' experience within NSW workers' compensation in a senior claims manager or specialist role.
• Excellent verbal and written communication, empathy, and commercial focus.
• Ability to lead, coach and mentor others and manage competing priorities.

Responsibilities

• Develop work capacity initiatives focused on customer value, technical excellence, and operating models across the TMF and NI units.
• Oversee policy and process documents; report and forecast claims related to decisions.
• Coach and support specialists and case managers to uplift capability and ensure compliance.

Skills

NSW workers' compensation experience

Senior claims management

Stakeholder engagement

Job description

Acting Work Capacity Specialist

Workers Compensation | Sydney or Charlestown | 7-month secondment

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to provide technical expertise to ensure business compliance and regulatory obligations with Work Capacity decisions.

About the role

• Develop work capacity initiatives with a key focus on customer value proposition, technical excellence, and operating models across the TMF and NI business units
• Oversee, update, and create policy, procedure, and process documents to improve work capacity practices and provide accurate reporting and forecasting on claims for the application of decisions
• Develop and implement changes in work capacity and related processes, procedures and practices for improvement following audits and compliance actions.
• Facilitate projects and initiatives to support achieving sustainable work capacity outcomes.
• Engage directly with aligned employers and or agencies to provide education, advice and support around the application of work capacity decisions and requirements
• Coach, develop and support Technical Specialists and Case Manager in work capacity practises to enable capability uplift
• Review claim data to identify appropriate co horts for application of work capacity assessments and decisions
• Completion and communication of internal review decisions as required
• Liaise with external providers whom provide documentation and or information that is required and or supports the work capacity decision making process, ensuring what is being provided meets the requirements of our work capacity decisions and process
• Peer review and or write and deliver work capacity decisions and associated decisions when and as required
• Provide advice and support in the management of any contractual requirements related to work capacity decisions or assessments

About you

• Have a minimum of 3 years' experience within NSW workers compensation in a senior claims manager role or specialist role.
• You have excellent verbal and written communication skills, combined with the ability to balance understanding, empathy, and compassion with the best commercial outcome for Allianz.
• Able to work collaboratively with peers and a variety of stakeholders.
• Act as an SME, experience in coaching and mentoring others.
• Able to plan and prioritise effectively, organise tasks and manage competing resources and demands, displaying leadership through role modelling and encouraging the behaviours in others.
• Able to interpret and analyse complex information, extract meaningful insights, and evaluate options for decision making, providing coaching and support to facilitate the development of these skills in others.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About our culture

We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We're committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

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