Accounts Receivable Assistant

Shell Energy; Brisbane; On-site; AUD 35,000 - 46,000; Full time

Job summary

Shell Energy in Brisbane is seeking an Accounts Receivable Assistant for a 6-month fixed-term contract. In this entry-level role you will support the receivables processes, handle payment receipts, banking tasks and customer inquiries, ensuring accuracy and timely processing.

You will balance workload in a high-volume environment, develop strong Excel skills, and collaborate with other teams to resolve disputes and respond to stakeholders.

Qualifications

• Intermediate to advanced Excel skills.
• High level of accuracy and attention to detail.
• Strong customer service, communication and relationship management skills.

Responsibilities

• Maintain the receivables ledger and accurately process payment receipts.
• Complete banking and receivables activities, including refunds, RCTIs, daily balancing, direct debit creation and reminder notices.
• Manage the remittance automation workflow and team inbox.
• Respond to internal and external customer queries.
• Assist with complaints and dispute resolution.
• Work with customer service and other departments to support the effective handling of enquiries and claims.
• Communicate process changes or business interruptions to relevant stakeholders.
• Provide additional team support during periods of increased workload.
• Handle sensitive and confidential information with discretion.

Skills

Excel

Attention to detail

Customer service

Communication

Prioritisation

Job description

Shape your future with a career at Shell Energy.

Shell Energy combines deep expertise and true innovation to help our electricity and gas customers navigate a rapidly changing market. We’re seeking people who bring the drive to succeed in providing the energy businesses and households need for today and tomorrow.

We’re looking for an Accounts Receivable Assistant to join our Finance team for 6 months in our Brisbane office. This is an entry level, hands‑on role where you’ll play an important part in keeping our receivables processes running smoothly and accurately.

You’ll work across payment processing, banking and receivables activities, remittance workflows and customer enquiries, collaborating with teams across the business. With a high volume of transactions to manage, this role will suit someone who enjoys working with numbers, has strong attention to detail and can confidently balance competing priorities.

With respect, integrity and honesty, responsibilities include:

• Maintain the receivables ledger and accurately process payment receipts.
• Complete banking and receivables activities, including refunds, RCTIs, daily balancing, direct debit creation and reminder notices.
• Manage the remittance automation workflow and team inbox.
• Respond to internal and external customer queries.
• Assist with complaints and dispute resolution.
• Work with customer service and other departments to support the effective handling of enquiries and claims.
• Communicate process changes or business interruptions to relevant stakeholders.
• Provide additional team support during periods of increased workload.
• Handle sensitive and confidential information with discretion.

What you’ll bring

Here’s what you’ll need to thrive in this role:

• Intermediate to advanced Excel skills.
• High level of accuracy and attention to detail.
• Strong customer service, communication and relationship management skills.
• Organisational skills and the ability to manage competing priorities.
• Ability to work collaboratively within a team.
• Accounts receivable, credit control, data entry or reporting experience is highly regarded but not essential.

Why join our team

Every day, our people bring deep expertise, true innovation to help our customers meet their energy goals.

Here are the top reasons why out people choose us

• Purpose that is making a positive impact for our customers’ energy future. It’s not just about selling energy; it’s about delivering outcomes for our customers that empower them to stay ahead in a changing market.
• Work that’s interesting, innovative and high impact. We hope you’ll love the challenge and opportunity to achieve - for our customers and for you.
• People who bring the expertise and drive to succeed. Our team is respectful, inclusive, and supports connection and collaboration.

Careers | Shell Energy

Join us. Together, we can make the difference count.

Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.