Accounts Payable Transactions and Resolution Officer

Uniting NSW & ACT; Parramatta; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Flexible hybrid working

Fitness Passport

Paid annual leave options

Employee discounts (U Rewards)

Job summary

Uniting NSW.ACT is seeking an Accounts Payable Transactions and Resolution Officer in Parramatta on a full-time 12-month contract. You will process invoices, resolve payment discrepancies and support the AP team.

You will collaborate with internal stakeholders, uphold SLAs, and contribute to process improvements while maintaining accuracy and confidentiality.

Qualifications

• Qualification or certification in Finance or equivalent experience.
• Substantial experience in accounts payable or similar finance operations.
• Experience with procure-to-pay (P2P) processes.
• Experience processing invoices and resolving supplier queries.
• Strong communication and relationship-building with suppliers and internal stakeholders.
• Excellent written and verbal communication, detail-oriented.
• Ability to manage multiple priorities and meet deadlines.
• Experience with Microsoft Dynamics 365.
• Experience in aged care, community services, or family services sector preferred.

Responsibilities

• Process supplier invoices, credit notes and adjustments in Dynamics 365, including purchase orders and tax invoice journals.
• Perform daily matching of supplier invoices against purchasing transactions.
• Investigate and resolve unmatched invoices, including Home Care Package (HCP) recharges and resident recharges.
• Liaise with internal stakeholders to resolve purchase order and invoice discrepancies, providing guidance and training where required.
• Identify incorrectly coded or processed invoices and refer them to the General Ledger team for resolution.
• Manage and resolve outstanding service tickets within agreed service level agreements (SLAs).
• Support continuous improvement initiatives to enhance process efficiency, accuracy and productivity.
• Assist with reporting requirements, including collecting and collating information for KPI reports.
• Contribute to a collaborative, safe and inclusive working environment while supporting the wider Accounts Payable team as required.

Skills

P2P process

Invoice processing

Microsoft Dynamics 365

Communication skills

Analytical thinking

Attention to detail

Stakeholder management

Time management

Education

Finance qualification or related experience

Tools

Microsoft Dynamics 365

Job description

Accounts Payable Transactions and Resolution Officer

Accounts Payable Transactions and Resolution Officer

Location: Parramatta, NSW
Employment Type: Full-time, fixed-term contract (12 months)
Directorate: Finance
Reports to: Accounts Payable Team Leader

About the role

Are you detail-oriented, organised and passionate about delivering excellent customer service? Join Uniting’s Finance team as an Accounts Payable Transactions and Resolution Officer on a full-time, 12-month fixed-term contract, where you’ll play an important role in ensuring the accurate and timely processing of accounts payable transactions.

In this role, you’ll be responsible for processing invoices, resolving payment and purchase order discrepancies, responding to business queries and supporting the broader Accounts Payable team. You’ll work closely with internal stakeholders across Uniting to resolve issues, improve processes and ensure transactions are processed accurately and within agreed service level timeframes.

This is an excellent opportunity for an experienced accounts payable professional who enjoys problem-solving, building strong stakeholder relationships and contributing to continuous improvement.

Key responsibilities

• Process supplier invoices, credit notes and adjustments in Microsoft Dynamics 365, including purchase orders and tax invoice journals.
• Perform daily matching of supplier invoices against purchasing transactions.
• Investigate and resolve unmatched invoices, including Home Care Package (HCP) recharges and resident recharges.
• Liaise with internal stakeholders to resolve purchase order and invoice discrepancies, providing guidance and training where required.
• Identify incorrectly coded or processed invoices and refer them to the General Ledger team for resolution.
• Manage and resolve outstanding service tickets within agreed service level agreements (SLAs).
• Support continuous improvement initiatives to enhance process efficiency, accuracy and productivity.
• Assist with reporting requirements, including collecting and collating information for key performance indicator (KPI) reports.
• Contribute to a collaborative, safe and inclusive working environment while supporting the wider Accounts Payable team as required.

About you

You’re an experienced accounts payable professional with a strong understanding of the procure-to-pay (P2P) process and a proactive approach to resolving issues. You take pride in your accuracy, enjoy working collaboratively and can manage competing priorities while maintaining high standards of service.

You’ll bring:

• A qualification or certification in Finance, or equivalent relevant experience.
• Substantial experience in accounts payable or a similar finance operations role.
• Strong knowledge of the procure-to-pay (P2P) process.
• Experience processing invoices, investigating discrepancies and resolving supplier-related queries.
• Excellent written and verbal communication skills, with the ability to build effective relationships with suppliers and internal stakeholders.
• Strong analytical and problem-solving skills, with the ability to identify issues and implement practical solutions.
• Exceptional attention to detail and a commitment to accuracy, quality and continuous improvement.
• Strong organisational skills and the ability to manage competing priorities and meet deadlines.
• The ability to handle sensitive and confidential information with professionalism and discretion.
• Experience working with Microsoft Dynamics 365.
• Previous experience in the aged care, community services or family services sector.

At Uniting, we believe in creating a better world through care, respect and inclusion. You’ll be part of a collaborative Finance team that supports our organisation in delivering meaningful services to individuals, families and communities.

We celebrate diversity and welcome people from all backgrounds, regardless of ethnicity, faith, sexual orientation, gender identity, age or ability. We are committed to creating a safe, inclusive and supportive workplace where everyone can belong and contribute.

Why Uniting?

Join more than12,000+ employeesworking together to inspire people, enliven communities, and confront injustice.

• Access to outstanding not-for-profit salary packaging, helping you pay less tax and take home more of your income. Better still, your full annual benefit is available from 1 April 2026, allowing you to maximise your tax savings from the start of the FBT year.
• Flexible hybrid working.
• Access to Fitness Passport, providing discounted access to hundreds of gyms, pools, and fitness facilities across Australia to help you live your best life.
• Additional paid leave options, including the opportunity to purchase extra annual leave.
• Exclusive employee discounts through our U Rewards program.
• The chance to do meaningful work every day for an organisation committed to inspiring people, enlivening communities, and confronting injustice.

About Uniting

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services, and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities, and confront injustice.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value, it’s how we work. We welcome people from all backgrounds, experiences, and identities and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people of all ages, cultural backgrounds, faiths, genders, and sexual orientations.

If you require adjustments to participate in our recruitment process, please let us know.

Should you have any questions, please contact Dina Oraha at ******@uniting.org