Accounts Coordinator

The BUSY Group; Gold Coast City; On-site; AUD 40,000 - 60,000; Part time

Benefits offered by this job

Hybrid work model

4 additional paid annual leave days

Paid parental leave

Retail discounts

Fitness Passport access

Employee Assistance Program

Training budget

Community Giving day

Job summary

The BUSY Group, through BUSY At Work, is seeking an Apprenticeship Support Services Account Coordinator on a part-time, fixed-term basis until 24 December 2026. Based in Southport with hybrid work, you will support the Australian Apprenticeship Support Services (AASS) program, answer enquiries, maintain records, coordinate large corporate accounts and partner with BUSY At Work Field Officers.

You will build client relationships, deliver day-to-day admin support and help keep operations running

Qualifications

• 2+ years of experience in Account Coordination/Administration, improving customer relationships.
• Experience with Australian Apprenticeship Centre processes is preferred.
• Ability to obtain a Blue Card and National Police Check.

Responsibilities

• Respond to AASS enquiries with professionalism and a customer‑first mindset.
• Maintain accurate records across electronic and hard-copy systems.
• Coordinate large corporate accounts and support ongoing relationship management.
• Partner with BUSY At Work Field Officers to drive product uptake and deliver service.
• Provide day-to-day admin support to keep operations running smoothly.

Skills

Account coordination

Client relationship building

Communication

Organization

Time management

Tools

Excel

Job description

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About BUSY…

BUSY At Work is part of The BUSY Group, a not-for-profit organisation. Presenting nearly 50 years’ experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.

About the Role…

Support apprentices. Build client relationships. Keep our systems running smoothly.

Working in the Workforce Planning team, step into a role where your organisation, communication and people skills genuinely make a difference. As our Apprenticeship Support Services Account Coordinator, you’ll be the friendly, reliable go‑to for clients, apprentices and internal teams — helping keep the Australian Apprenticeship Support Services (AASS) program running seamlessly. The roles includes:

Responding to AASS enquiries with professionalism, clarity and a customer‑first mindset

Maintaining accurate records across electronic and hard‑copy systems to ensure data integrity

Coordinating large corporate accounts and supporting ongoing relationship management

Partnering with BUSY At Work Field Officers to drive product uptake and deliver exceptional service

Providing day‑to‑day admin support to keep operations running smoothly

This role is part time, fixed term until 24 December 2026 with a possibility of extension.Enjoy a hybrid work model, collaborating in the office at Southport and working from home

Why You'll Love This Role

• A role with purpose — supporting apprentices and employers across Australia
• A collaborative team that values communication, initiative and reliability
• The chance to build strong relationships with key corporate clients
• A mix of admin, coordination and client engagement — no two days look the same
• 4additionalpaid annual leave days – 1 My BUSY Day and 3 days at Christmas
• Enjoy a hybrid model, collaborating in the office and working from home
• Clear pathways for internal advancement
• Dedicated training budget for personal and professional growth
• BUSY Benefits program-Paid parental Leave, retaildiscountsand access to Fitness Passport
• Community Giving day
• Enjoy work that genuinelyimpactslives
• Employee Assistance Program with Sonder Wellbeing App

A bit about your experience…

• Strong proficiency in Microsoft Excel, with the ability to create detailed spreadsheets.
• Proven experience in maintaining and developing productive client relationships.
• At least 2 years of experience in Account Coordination/Administration, enhancing customer relationships.
• Preferably 2+ years of experience in an Australian Apprenticeship Centre, handling apprenticeship paperwork and advice.
• Experience in project coordination, liaising with teams, and meeting client deadlines.
• Ability to obtain a Blue Card and National Police Check

Next steps...

Candidate care is important to us, this role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an Organisation that puts the best interest of children and young people first by adhering to the Child Safety Organisation National Principles. The appointment of successful applicants will be subject to satisfactory employment screening including, criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.