Accountant - Ai Model Evaluator

Internationalinsuranceprofessionals; Townsville City; Remote; AUD 70.000 - 100.000; Vollzeit

Zusammenfassung

Sydney Lifeline Australia is seeking an In-Shift Support – Digital – Remote Supervisor to join its Digital Services ecosystem. The role focuses on monitoring and coordinating Crisis Supporters across the Lifeline network during shifts to ensure service quality and safety.

Key duties include real-time support, initial debriefing after difficult interactions, mandatory reporting, and using instant messaging to guide on-duty CS.

Qualifikationen

• Availability to work a 24/7 roster including weekends and late night/overnight shifts.

Aufgaben

• Provide real-time practice support and feedback to Crisis Supporters located across the Lifeline network.
• Provide initial debriefing for CS following difficult and high-risk interactions.
• Complete emergency interventions and mandatory reporting requirements.
• Proactively use instant messaging to provide support and direction to CS on duty.

Jobbeschreibung

In-Shift Support – Digital – Remote

Sydney Lifeline Australia

Job Description

• Availability to work a24/7 roster including weekends, and late night/ overnight shifts

The In-Shift Support Supervisor at Lifeline Australia serves an important role in our Digital Services ecosystem. The In-Shift Support is a critical liaison that strives to support our digital services Crisis Supporters (CS) and help to expand our service and performance to best support the Help Seekers (HS).

The In-Shift Support will support, monitor and coordinate the Digital Service CS’s during shifts to support the service, cover breaks, conduct debriefs, check-ins, monitor ratios, report technology issues, quality and ongoing continuous improvements. Some of the key responsibilities of the role include:

• Providing immediate, real time practice support and feedback to CS’s located across the Lifeline network.
• Providing initial debriefing for CS’s following difficult and high-risk interactions.
• Completing emergency interventions and mandatory reporting requirements.
• Proactively using instant messaging technology to provide support and direction to CS’s on duty.