Day-Shift Cardboard Production - Weekdays, Early Finish

Omni Recruit; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging

Lifeline Learning Academy access

Employee Assistance Program

Job summary

Lifeline Australia is seeking an In-Shift Support Supervisor to coordinate Digital Service Crisis Supporters during shifts, ensuring real-time guidance, debriefs, and adherence to safety and reporting requirements. The role emphasizes proactive communication and effective workload management across a national network.

The position requires crisis support experience, coaching/training credentials, and the ability to operate in a fast-paced, collaborative environment while maintaining a growth

Qualifications

• Minimum of 100 hours as Lifeline Digital Services Crisis Supporter.
• Clear understanding of reflective practice and debrief techniques.
• Completed or willing to complete LLA and ISS training as required.
• Education in youth work, social work, counselling, psychology or allied health.
• Ability to acquire Working with Children Check and Police Check.
• Background in remote service delivery of allied health services (desirable).
• Proficient in Microsoft Office and online meeting platforms (e.g. MS Teams).

Responsibilities

• Provide immediate, real-time practice support and feedback to CSs across Lifeline network.
• Provide initial debriefing for CSs after difficult/high-risk interactions.
• Complete emergency interventions and mandatory reporting requirements.
• Proactively use instant messaging to provide support and direction to CSs on duty.

Skills

Crisis support

Real‑time guidance

Time management

MS Teams

Education

Education in youth work, social work, counselling, psychology or allied health

LLA training and ISS training (coaching)

Tools

MS Office

Online meeting platforms

Job description

Job Description

• Availability to work a 24/7 roster including weekends, and late night/ overnight shifts

The In-Shift Support Supervisor at Lifeline Australia serves an important role in our Digital Services ecosystem. The In-Shift Support is a critical liaison that strives to support our digital services Crisis Supporters (CS) and help to expand our service and performance to best support the Help Seekers (HS).

The In-Shift Support will support, monitor and coordinate the Digital Service CS’s during shifts to support the service, cover breaks, conduct debriefs, check-ins, monitor ratios, report technology issues, quality and ongoing continuous improvements. Some of the key responsibilities of the role include:

• Providing immediate, real time practice support and feedback to CS’s located across the Lifeline network.
• Providing initial debriefing for CS’s following difficult and high-risk interactions.
• Completing emergency interventions and mandatory reporting requirements.
• Proactively using instant messaging technology to provide support and direction to CS’s on duty.

Experience Requirements

• Minimum of 100 hours as a Lifeline Digital Services Crisis Supporter (CS) including well developed skills and competency in crisis support practice.
• A clear understanding of reflective practice and debrief techniques in Crisis Support.
• Completed or willing to complete LLA training including coaching training, ISS training and other ongoing training as required for the role.
• Education in youth work, social work, counselling, psychology or allied health field (2 years post accreditation desirable).
• Ability to acquire a current Working with Children Check and a current Police Check.
• Background in remote service delivery of allied health services (desirable).
• High level of proficiency with a wide range of software programs including Microsoft Office suite, online meeting platforms (e.g. MS TEAMS) and accuracy in typing and data entry.

Other Requirements

• Ability to work on a 24 hours 7 day a week rotating Shift Roster.
• Demonstrable skill in managing time and workload efficiently.
• The ability to work independently and use own initiative, as well as work and contribute proactively to a team environment.
• Ability to exhibit discretion and professional acumen with a growth mindset approach.
• Comfortable working in a fast paced, evolving and collaborative work environment.

Home Office Requirements

• Reliable high-speed internet from the place of work – home office.
• Private space to work with a desk, chair, and lighting to comfortable work. Ability to maintain Work Health & Safety requirements of private workspace.
• Computer able to operate the latest operating system, camera, keyboard, mouse and preferably two screens.
• Phone service to use in the event of an outage or emergency.

Employee Benefits Package

• Salary Packaging – being a not for profit organisation allows us to offer our employees access to some amazing tax savings through salary packaging
• Lifeline Learning Academy – access to instructor led and online courses through Australian Institute of Management and e-learning module
• Employee Assistance Program – access to free counselling sessions for you and your family

At Lifeline Australia we believe that diversity is strength and are proud to be an equal employment opportunity workplace.